Position: Production Coordinator
Department: Donated Goods Retail
Reports to: Store Manager
Status: Non-Exempt

Goodwill Keystone Area is committed to creating a culture of belonging where all people feel respected and valued. This is because we celebrate the diversity of thought, the richness of the human experience and the desire to reflect the communities we serve.

To learn all aspects of production and handles production goal tracking, quality and quantity checks and upon the discretion of the manager, supervises retail production staff. This position supports and fills in as a Customer Service Coordinator when needed.

Duties and Responsibilities

• Achieve daily, weekly and monthly production goals for the store. Working with manager to ensure donation volume or raw material meets expectations to support store goals and sales.
• Ensure every rack or cart of processed goods, meets standards of quality and closely monitors quantity and pricing.
• Crosstrain and be proficient in every aspect including pace of production in order to train new Merchandise Processors and fill in when necessary.
• Train new staff and coach existing staff to follow the production process, holding the staff accountable for meeting processing goals.
• Perform opening and closing of the store as assigned by the manager.
• Cross train and be proficient in cash register procedures and be prepared to substitute for a Customer Service Coordinator.
• Communicates production progress, changes, and all general information regarding to production as a topic during staff meetings.
• Ensure workstations only have necessary supplies and are stocked to meet goals.
• Ensure store is locked, secured and all personnel has left safely when closing is necessary.
• Ensure all Merchandise Processors complete floor work each day for one hour. Ensure product placement and rotation processes are followed to company standards.
• Complete all other duties as assigned by the management team or Store Manager.
• Meet quality and goals by sending in jewelry and merchandise weekly to the Ecommerce Department.
• Ensure compliance with all Goodwill Keystone Area policies, procedures and employee handbook.
• Promotes an environment of workplace safety. Assures that duties are performed in a safe manner and safety requirements are adhered to.
• Communicates progress, problems, and concerns to the Store Manager.

Positions Supervised

This position is not a supervisory position; however, oversight of team includes coaching, training and development of team members. All supervisory duties including, but not limited to hiring, disciplinary action, performance reviews presentation and termination are the responsibilities of Store Manager.

Donor Service Representative

Merchandise Processor

Sales Associate

Utility Associate

Education and Experience

• High School Diploma or GED equivalent; or three (3) years related experience.
• Supervisory experience preferred.
• Previous retail or manufacturing experience preferred.

Skills/Abilities/

Qualifications

• Must be able to work in an open warehouse environment being exposed to various weather and temperatures.
• Ability to follow verbal instruction, work and communicate as a team member.
• Must be able to read and write in English.
• Must be able to continuously preform repetitive work.
• Must exhibit a high level of integrity and business ethics.
• Requires a high level of adaptability and flexibility including but not limited to scheduled work hours.
• Must be able to push, pull and lift up to 40 pounds frequently.
• Must be able to use a computer, calculator and other technology Goodwill uses for backroom operations.

Goodwill Keystone Area is an Equal Opportunity Employer and is committed to complying with all federal, state, and local laws that prohibit discrimination in employment. We provide equal employment opportunities to all qualified individuals without regard to disability or status as a protected veteran.