Job Description

Job Location: 140 - Dana Point, CA 92629,

Position Type: Full Time,

Salary Range: $80,000.00 - $85,000.00 Salary/year,

Job Category: Event Production, About Five-Star AudioVisual

Founded in 1995, Five-Star AudioVisual, Inc. is a privately owned, fully independent audiovisual company dedicated exclusively to the luxury hospitality market. We partner with premier hotels, resorts, and event venues across the United States, delivering seamless event technology experiences that elevate meetings, conferences, and live events.

For more than three decades, Five-Star has remained at the forefront of the audiovisual industry through a combination of advanced technology, operational excellence, and hospitality-driven service. We serve as a true extension of our hotel partners, aligning with each property's culture, brand, and standards to create exceptional event experiences.

Work Environment

This position operates within a luxury hotel or resort environment where Five-Star AudioVisual serves as the exclusive audiovisual partner.

Production Coordinators support the planning, coordination, and execution of audiovisual events while helping ensure equipment, labor, event spaces, and production requirements are properly organized. This role works closely with production, sales, hotel partners, technicians, and clients to support seamless event execution.

The position requires strong organization, attention to detail, communication, professionalism, technical understanding, and a commitment to hospitality-driven service.

Key Responsibilities

Event Planning & Coordination

• Review event requirements, schedules, room assignments, equipment needs, and production details.
• Assist with coordinating audiovisual requirements from initial planning through event execution.
• Prepare and maintain event documentation, equipment requirements, production schedules, and operational details.
• Coordinate changes to event requirements and communicate updates to appropriate team members.
• Support pre-production activities for larger or more complex programs.
• Help ensure event spaces, equipment, and production resources are prepared according to client specifications and company standards.

Production & Operational Support

• Coordinate equipment preparation, staging, movement, setup, and strike requirements.
• Assist with production schedules and technician assignments.
• Verify equipment availability and readiness for upcoming events.
• Support room turns and event transitions to maintain efficient operations.
• Assist production teams with onsite event execution as needed.
• Coordinate with nearby Five-Star properties and warehouse teams when additional equipment or operational support is required.
• Maintain organized production, storage, and equipment areas.

Client Service & Hospitality

• Deliver exceptional customer service to clients, guests, and hotel partners.
• Respond professionally to client requests, questions, and event changes.
• Maintain strong working relationships with hotel departments and event stakeholders.
• Support a hospitality-first environment consistent with Five-Star and hotel standards.
• Help ensure client expectations are met throughout the event lifecycle.

Team Collaboration

• Work closely with production leadership, technicians, sales teams, and hotel partners.
• Provide clear event information and updates to team members supporting event execution.
• Assist with coordinating workflow and production priorities.
• Maintain positive working relationships with coworkers and leadership.
• Contribute to a culture of professionalism, accountability, collaboration, and continuous improvement.

Operational Excellence

• Assist with inventory management and equipment organization.
• Monitor equipment needs and communicate shortages, damage, or maintenance requirements.
• Follow company procedures related to equipment handling, inventory, safety, and security.
• Effectively utilize company software and event management systems.
• Help maintain accurate operational and event documentation.
• Support efficient equipment movement, transportation, storage, and warehouse coordination.

Qualifications: Required

• 3+ years of hands-on professional audiovisual, live event, or production experience preferred.
• Demonstrated experience supporting technically complex meetings, conferences, general sessions, and live events.
• Advanced hands-on knowledge of professional audio, video, lighting, staging, presentation, and production systems.
• Strong understanding of audiovisual signal flow and system troubleshooting.
• Experience programming, configuring, operating, and troubleshooting advanced production equipment.
• Advanced proficiency with Windows and macOS environments.
• Ability to read and interpret technical diagrams, signal-flow documentation, event specifications, and production documentation.
• Strong planning, organization, and time-management skills.
• Ability to manage multiple events, projects, and priorities.
• Exceptional problem-solving skills with the ability to troubleshoot effectively under pressure.
• Ability to provide technical leadership and mentorship to other team members.
• Exceptional customer service and hospitality experience.
• Excellent interpersonal and communication skills.
• Strong team-oriented approach with the ability to work effectively across departments.
• Ability to work a flexible schedule based on event and production requirements.
• Valid driver's license and clean driving record required to operate company vehicles.
• Ability to travel as required for large events and productions.
• Must be authorized to work in the United States

Benefits

• 401(k) with company match
• Roth 401(k) with company match
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Life Insurance
• Paid sick time
• Vacation time
• Company-paid holidays