Job Description

Manage the SAP software applications in support of the Operations Group of the company. Prepare reports and other documentation associated with the operations services, maintain files and records and interact with internal and external customers daily. Perform administrative and clerical support functions for the business unit.

Perform additional duties as determined by the business unit manager.

Qualifications

Essential Job Functions

• Create, manage and research exception reports from SAP
• Request product delivery/shipment creation and management from logistics department
• Take incoming calls from drivers or customers regarding delivery exceptions
• Coordinate and assist with UPS and customer pick up orders
• Interact daily with a variety of personnel and customers including drivers, warehouse personnel, customer care and administrative reps, sales consultants, vendors and various management/corporate level positions
• Schedule inbound and outbound appointments (Ex. Home Depot appointments)
• Assist the business unit manager with special projects and perform analysis of departmental reports as requested
• Management of facility inventory including receipt and other appropriate goods movements
• Rescheduling, redating and reprocessing of outbound deliveries
• Inventory prep which includes but is not limited to processing and reconciliation of inventory reports prior to inventory date, inventory team member on day of inventory
• Process and manage daily return/exception paperwork from all KB DC/Crossdocks
• Oversee daily delivery due notes and vendor backorder reports communicating to internal and external customers as needed to ensure total customer satisfaction
• Process delivery exceptions daily ensuring inventory is affected accurately in SAP and the recovery timeline is communicated to the external customer
• Review for accuracy and prepare invoices for payment
• Be willing to work overtime.
• Follow all company policies and procedures
• Comply with all company safety policies, procedures, rules, and guidelines.

• Comply with all elements of the Core Values and use the Quality System, including ISO procedures, ISO measurements, corrective and preventative actions, the customer complaint policy, and best practices to achieve continuous process improvements and ensure total customer satisfaction.
• Maintain a positive work environment by behaving and communicating in a professional, courteous, respectful, ethical manner with customers, clients, co-workers, and supervisors.
• Use good judgment and common sense.

Experience and Education Required:

Required (R) or Desired/Preferred (D)

(R) Read, Speak and Write English;

(R) High school diploma or GED

(R) Proficient with PC and Microsoft, Outlook software applications

(D) 2 years college or equivalent work experience

Required Skills and Qualifications:

Working Conditions:

Primarily working in a climate-controlled office with some time spent in an unheated warehouse or outside yard; requires sitting, standing, walking, bending, stooping and kneeling. The work schedule is determined by the needs of the business unit and may vary by location.