Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About this role
The Product Training Specialist will be responsible for instruction within the Residential HVAC Technical Training Center as well as content development in support of the Technical Training Center curriculum.
Key Responsibilities
Instruction of courses for dealer and distributor customers, specific to Residential HVAC equipment, Technical HVAC concepts, service and installation best practices
Content creation in support of curriculum including presentations and hands-on activities
Motivate and partner cross functionally to achieve business goals
Collaborate with subject matter experts in creation and delivery of accurate, current and relevant content
Required Qualifications
High school diploma or GED
5+ years of experience of field services or product training experience with residential ducted HVAC product
Preferred Qualifications
Bachelor’s degree
Current knowledge of training and development best-practices as well as adult learning principle
Advanced knowledge of Residential HVAC equipment and functions
Knowledge of both classroom and virtual content delivery methods and development requirements
Knowledge of hands-on training delivery methods and development requirements
Experience coordinating product-related trainings, including content specific to new features, installation, service, and simulating troubleshooting activities in a hands-on environment
Knowledge of self-paced online training delivery methods and development requirements a plus, but not required
Experience developing technical HVAC training courses for various levels (beginners, intermediate and advanced)
Ability to listen to variety of end-user requirements, identify trends in feedback, and outline plan to address user needs.
Ability to manage relationships with variety of subject matter experts to create partnerships in content development
Ability to review and evaluate content and delivery from the learner perspective to determine needed improvements
Experience delivering classroom and hands-on training
Previous instructional design experience preferred
Proficiency in MS Office (Word, Excel, PowerPoint, Outlook)
Strong communication skills, both verbal and written, are required
Excellent customer service skills with a high attention to detail
Prioritize workload based on department requirements and customer needs
Expertise in managing multiple projects with competing priorities
Aptitude to work independently as well as part of a team
#LI-Onsite
Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.
