Job Description

The Product Training Specialist is responsible for delivering technical training to Carrier’s commercial HVAC technicians on the operation, maintenance, troubleshooting, and repair of applied HVAC systems. This includes air- and water-cooled equipment, centrifugal, screw, and scroll compressors, air handlers, and related components such as pumps, heat exchangers, and coolant distribution units (CDU).

This role plays a key part in developing Carrier’s technical workforce, with a particular focus on data center systems and applications. The specialist partners with internal teams and external stakeholders to design, develop, and deliver effective learning solutions, while supporting key training delivery platforms to meet internal customer needs.

Key Responsibilities

• Collaborate with cross-functional teams and subject matter experts to identify training needs and develop appropriate technical learning solutions
• Design, maintain, and deliver training materials, including presentations, microlearning videos, job aids, and procedural documentation
• Serve as a proficient user of the Learning Management System (Totara), supporting course enrollment, virtual facilitation, and issue resolution
• Maintain accurate training records and schedules within the LMS
• Monitor learning and development trends and benchmark best practices to continuously improve training offerings
• Support the maintenance and readiness of training labs and instructional equipment

Required Qualifications

• High School Diploma or GED
• 4+ years of commercial HVAC industry experience including installation, operation, maintenance, or service
• 2+ years of experience delivering technical instruction, with demonstrated technical aptitude and effective use of instructional technology
• Travel up to 30% is required

Preferred Qualifications

• Bachelor’s degree with 5+ years of relevant HVAC experience, or equivalent combination of education and experience
• 5+ years of technical instruction preferred
• HVAC field service experience preferred
• Knowledge of data center systems and applications preferred
• Advanced proficiency in Microsoft Office application