Job Description

The Program Manager of Training (Knowledge Manager) leads/supports the planning, design, governance, and delivery of training and knowledge programs across the IQVIA Digital organization. This role ensures knowledge and learning assets are strategically structured, instructionally sound, and designed using adult learning principles and modern learning design tools.

The role combines program management, knowledge management, and learning design to deliver scalable, high‑quality enablement that supports business goals, product adoption, and employee performance.

Key Responsibilities

• Own end‑to‑end training and knowledge programs, including intake, prioritization, development, rollout, and continuous improvement.

• Establish andmaintainstructured knowledge and learning architecture (learning paths, taxonomies, versioning, and governance).

• Apply adult learning principles and instructional design best practices to ensure training is relevant, engaging, and job‑ready.

• Oversee the design and development of learning assets using modern learning tools (e.g., Articulate 360, Rise 360, Storyline).

• Partner with SMEs and stakeholders to translate complex information into clear, learner‑centric experiences.

• Manage multiple concurrent initiatives, timelines, dependencies, risks, and stakeholder communications.

• Defineand enforce standards for content quality, accuracy, compliance, accessibility, and brand alignment.

• Partner with LMS and knowledge platform owners to support effective delivery and learner experience.

• Track and report on training effectiveness, adoption, and impact; use data and feedback tooptimizeprograms.

Required Qualifications

• Bachelor’s degree in Instructional Design, Education, Learning Sciences, Business, Communications, or related field (or equivalent experience).

• 5+ years of experience in training program management, knowledge management, or learning operations.

• Strong working knowledge of adult learning principles and instructional design methodologies.

• Hands-on experience with modern learning design tools, with Articulate 360 (Rise 360 and Storyline 360)a plus

• Proven experience managing complex programs with multiple stakeholders and deliverables.

Preferred Qualifications

• Experience in product‑driven, technology, or enterprise environments.

• Familiarity with Learning Management Systems (LMS) and knowledge platforms.

• Sales training or sales enablement experience is a plus, including experience supporting onboarding, product training, or go‑to‑market readiness.

• Program or project management certification (e.g., PMP, Agile)a plus

Key Skills

• Knowledge management and content governance

• Learning experience and instructional design

• Program and project management

• Stakeholder collaboration and communication

• Data‑driven decision making

• Strong organization and attention to detail

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $87,000.00 - $217,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.