Job Description

The Product & Technology Director, Fashion, Home & Beauty (FH&B) is a senior strategic leader accountable for global product and technology outcomes across Fashion, Home and Beauty, including International, Online, Customer, Finance and People. The role defines the product ambition, value outcomes and technology investment priorities that enable commercial growth, operational excellence and differentiated customer and colleague experiences.

Reporting to the Chief Digital & Technology Officer and as a core member of the FH&B leadership team, the role is the single point of accountability for product vision, portfolio priorities and value realisation. It ensures every investment is aligned to strategic intent, measurable value and sustainable advantage across UK & Ireland and International markets, translating commercial ambition into a clear, outcome led technology plan.

The Product & Technology Director leads all Product functions across the domain, including Product Management, UX and Research & Insights, with portfolio investment accountability and clear, consistent prioritisation.

Key Accountabilities

• Product & Technology Vision & Strategic Intent - Define the product and technology ambition and roadmap required to win in Fashion, Home & Beauty.
• Outcome Led Portfolio Direction & Investment - Set priorities and success measures, focusing investment on the highest value opportunities.
• Value & Investment Accountability - Own portfolio outcomes, technology budgets and benefits realisation aligned to business priorities.
• Enterprise Alignment & Governance - Represent FH&B priorities in enterprise forums, ensuring effective technology investment and risk management.
• Cross Functional Partnership - Partner with Engineering, Architecture, Security, Data & AI and Delivery to realise outcomes effectively and sustainably.

What you’ll do

• Define the product ambition, strategic outcomes and multi year roadmap to deliver the Fashion, Home & Beauty commercial strategy, aligned to enterprise Technology direction.
• Set investment priorities and trade offs, ensuring D&T capacity and spend are focused on the highest value business and technology outcomes.
• Act as senior product owner for the FH&B portfolio, accountable for value outcomes, benefits realisation, clear success metrics and disciplined lifecycle management.
• Serve as the primary strategic advisor to the Business Unit MD and leadership team, translating technology opportunity into clear commercial choices, risks and return on investment.
• Lead and develop senior Product and UX leaders, building a high performing organisation with consistent standards and clear accountability for outcomes.
• Hold accountability for the product and technology investment budget, ensuring robust business cases, transparency of allocation, cost control and total cost of ownership visibility.
• Represent FH&B priorities within Digital & Technology and enterprise forums, ensuring aligned, value driven investment and decision making.
• Ensure strong portfolio and delivery governance, proactively managing risk, security, compliance and dependencies in line with agreed risk appetite.

Who you are

• Credible leadership presence and gravitas, with experience in owning technology and/or digital product strategy within a complex, matrixed consumer-facing organisation.
• Strategic and practical mindset, able to set a clear strategy while remaining closely connected to execution.
• Proven accountability for technology budgets, investment portfolios, and value realisation.
• Strong commercial and financial acumen, with the ability to connect product and technology decisions to P&L outcomes.
• Experience operating at executive level as a trusted advisor and strategic partner who is visible across the relevant business unit/s and continually seeks to understand what works and what matters.
• Impactful and persuasive communicator, translating complex digital and technology issues and opportunities into concise recommendations.
• Deep understanding of modern product management, agile, and portfolio governance practices.
• Collaborative, values led and change focused leader motivated by building high performing teams and shaping a modern, efficient and future ready D&T capability

What’s in it for you?

Working at M&S means being part of something bigger - helping to deliver quality, value and service to millions of customers every day. We’re inclusive, fast-moving and always evolving, with a strong sense of purpose and a focus on doing the right thing.

Here are just a few of the benefits that make working here even more rewarding:

• 20% colleague discount on all M&S products and many third-party brands for you and someone in your household, available once you’ve completed your probation
• Competitive holiday allowance with the option to buy more
• Discretionary bonus schemes linked to your performance and ours
• Strong pension and life assurance to help plan for the future
• Tailored induction and training to support your development from day one
• Exclusive perks and savings through our M&S Choices portal
• Market-leading family policies, including parental, adoption and neonatal leave
• 24/7 wellbeing support, including virtual GP access and mental health services
• One paid volunteer day a year to support a cause that matters to you

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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