Job Description

• Provide expert technical support and product recommendations for paints, coatings, sealers, and related products.
• Respond to customer inquiries regarding application methods, performance expectations, and troubleshooting.
• Investigate technical complaints and field performance issues to identify root causes and recommend corrective actions.
• Prepare clear and concise technical reports and communicate findings to internal stakeholders.
• Conduct field visits to customer sites, distributors, and contractors to evaluate product performance and resolve technical concerns.
• Partner with Sales, Customer Service, Manufacturing, R&D, and suppliers to ensure timely resolution of customer issues.
• Serve as a trusted technical resource while balancing customer satisfaction with company objectives.

• Collaborate with Product Management and R&D to define product performance requirements and customer needs.
• Contribute market insights and field feedback to support product development priorities and roadmap planning.
• Coordinate competitive product evaluations and benchmarking activities.
• Support new product introduction and commercialization efforts.
• Develop and deliver technical training materials for new and existing products.
• Act as a field representative and voice of the customer throughout the product development process.     

• Deliver technical training programs for contractors, distributors, dealers, sales teams, and customer service representatives.
• Develop application best practices and educational resources to improve product performance and customer success.
• Promote safe and effective product use through hands-on demonstrations and technical presentations.

• Maintain accurate records of customer interactions, investigations, field visits, and technical findings.
• Assist with customer complaint tracking, trend analysis, and reporting.
• Effectively prioritize multiple projects and customer requests in a fast-paced environment.
• Maintain a safe, organized, and compliant work environment.
• Support additional projects and initiatives as assigned.

• 5+ years of experience in architectural paints, coatings, construction materials, or a related industry.
• Understanding of coating technologies, surface preparation, application methods, and coating performance.
• Experience troubleshooting product performance and application-related issues.
• Ability to read, interpret, and explain Technical Data Sheets (TDS), Safety Data Sheets (SDS), and product specifications.
• Experience working directly with customers, contractors, distributors, or technical end users.
• Good verbal, written, and presentation skills.
• Strong problem-solving, analytical, and root-cause investigation skills.
• Proficiency with Microsoft Office.
• Ability to travel locally and nationally as needed.

• Experience with spray equipment, application tools, and coating systems preferred.
• Knowledge of construction, building materials, or specialty coatings markets preferred.
• Experience conducting product demonstrations and technical training programs preferred.
• Familiarity with complaint management, quality systems, or continuous improvement methodologies preferred.
• Strong safety mindset.

• Compensation: $75,000 – $90,000 a year.  Actual pay is dependent on candidates’ overall skills for the role
• Annual bonus eligible
• Progressive paid time off policy that empowers you to take the time you need to recharge
• 401K Employer contribution plan, with eligibility the first of the month following 90 days of employment
• Excellent health, dental and vision insurance packages to fit your needs
• A values-driven culture with colleagues that rally around People, Accountability, Trust and Execution