Raymarine, a global leader in marine electronics, is looking for a Product Support Specialist to join our UK-based team. This roleisn’tjust about offeringexceptional support-it’saboutbuilding relationships,solvingcomplexchallenges, and ensuring customers worldwide can rely on our innovative technology.A background or strong interest in sailing or boating is highly desirable, enabling you to better understand our customers and theenvironmentsin which our products are used.

As a Product Support Specialist,you’llbe based in our UKoffice, but travel will be a necessary part of therole Whether visiting customers, attending industry events, or collaborating with teams across regions,you’llneed both a valid passport and driving license to fulfill the demands of this exciting role.

This is not an opportunity for just anyone-it requires technicalexpertise,strongproblem-solvingskills, and agenuine commitmentto customer satisfaction.You’llplay a key role inbridging the gap between our groundbreaking products and the people whodependon themon the water

You’llworkclosely with engineering, development, and sales teamstoensureclearcommunication andeffectivesupport. Yourcontributionwill directlysupportRaymarine’smission to empower mariners worldwide andupholdour reputation for excellence.

Join Raymarine and be part of a team that navigatesinnovation andchallengeswith skilland passion

Your job in plain text

• Handle telephone enquiries and provide support for RaymarineThermal Maritimeproducts.

• Manage CustomerRecordManagement (CRM)and email queries,supportteam colleagues, andassistwithreturnsand re-pairsprocesseswhen applicable

• Conduct in-field service visits, performfulltechnicaltriage, and escalate issues to theappropriate teams;attend Boat Showsand industry eventswhererequired

• Support engineering teams andcontribute toproduct improvement through technicalexpertiseand customer feedback.

• Act as a technical subject matter expert,providingmentoringto team membersand delivering technical trainingfor customers.

• Undertake other dutiesasassigned

To be ready to take on this role we would love if you have

• StronglyPreferred:Practical sailing or boatingexperience,ideally supported by hands-on marine, vessel, or shipyard work, and experience delivering or supporting technical training.

• Essential:GoodPC literacyandtelephony skills,includingMicrosoft 365, remote customer supporttools(e.g.AnyDesk), andclear verbaland writtencommunicationinEnglish

• TechnicalSkills:Logical fault -findingability, electrical/electronic repairexperience, and a sound understandingof DC power systems and Ethernet networking

• Personal attributesSelf-motivated, team player, adaptable, andwellorganized.

• Additionalrequirements:International travel readiness ( Global), manual dexterity, and ability to adapt to changing priorities.Applicants must hold avalidpassport anda fulldrivinglicense

WhatRaymarineoffers you

• Hands-On Technical Experience Work closely withcutting-edgeRaymarine products, enhancing your technicalexpertise

• Customer-Focused Role Make a real difference by directly supporting customers and ensuring their satisfaction.

• Dynamic Work Environment Be part of a fast-paced team with opportunities to solve challenging and varied problems.

• Travel Opportunities Support customers on-site and attend global events, broadening your professional experience.

• Collaboration with Experts Work alongside experienced engineers, developers, and industry professionals.

• Skill Development Access training and workshops to continuously improve your technical and support skills.

• Comprehensive Benefits Enjoy a strong benefits package including healthcare, pension schemes, and more.

Interested?

If you liked what you justread, andbelieve you are the person that will make us better, do not hesitate to apply.

The selection process is ongoing, sodon'twait

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This position requires access to export-controlled information or items (i.e.regulated technology or technical data per ITAR/EAR US regulations). Applicants must be eligible to apply for and obtain theappropriate exportcontrol license from the U.S. Departments of State or Commerce.