Job Description

Company :

Hastings Deering (Australia) Ltd

About the Role

Hastings Deering is seeking a Product Support Representative – Laboratory Services to join our team based in Brisbane (Archerfield). This is a permanent, Monday to Friday role focused on supporting and growing our laboratory and Scheduled Oil Sampling (SOS) services across a defined customer portfolio.

In this position, you will:

• Serve as the primary customer contact for laboratory and Scheduled Oil Sampling (SOS) services across assigned accounts
• Grow SOS sample volumes by proactively engaging customers and identifying under‑utilised fleet opportunities
• Provide clear technical interpretation of laboratory results to support equipment reliability and maintenance decisions
• Deliver customer and internal training on laboratory services, SOS processes, and correct sampling techniques
• Use fleet and sampling data to identify growth opportunities and improve customer service adoption
• Conduct planned site visits to improve sampling compliance and strengthen customer relationships
• Collaborate with sales, technical, and laboratory teams to deliver consistent, high‑quality service outcomes

Why Hastings Deering?

At Hastings Deering, our people are our heart – from their first day with us right up to their last.

As one of the top Caterpillar dealers globally and part of the Sime Darby network, you’ll have access to extensive and borderless career development opportunities and enjoy an internationally recognised work culture.

Whether you’re looking to take your career to the next level or achieve more balance in your schedule, we offer diverse opportunities for talented professionals to join our team and start something big.

You’ll have access to:

• Opportunities for training, mentorship, and career development specific to your role.
• Competitive remuneration package and annual salary reviews
• Work life balance through flexible working arrangements.
• Access to growth opportunities at a regional, national, and international level through our global Sime network.
• Dedicated programs and utilities to support your physical, mental, and financial health, such as our Employee Assistance Program, free health checks, and discounted private health insurance.
• Employee discounts, rewards, and incentive programs.
• Paid parental leave options
• Salary continuance insurance
• Free on-site parking

About You

A successful candidate will have:

• Experience in laboratory services, condition monitoring, or product support, ideally within a heavy industry or mining environment
• Demonstrated experience supporting or growing aftermarket services, including customer engagement and face‑to‑face interaction
• Ability to interpret technical data (e.g. oil analysis / SOS results) and translate it into practical customer recommendations
• Experience delivering technical or product‑based training to customers or internal stakeholders
• Proven capability managing multiple customer accounts, priorities, and follow‑up activities
• Strong customer relationship skills with a track record of building trust and influencing service adoption
• Experience using business systems and reporting tools (Microsoft Office; Power BI exposure advantageous)

To Apply: Hit the ‘Apply Now’ button

Enquiries: Please call 1300 071 618

Contact Person: Brianna Smith – Brianna.l.smith@hastingsdeering.com.au

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.