About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's various product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a part of this role, you will be passionate about helping billions of users at scale. In this role, you will enjoy both landing new features with users and working on a project basis to solve problems, leveraging your analytical, operational, and program management skills. As a part of this role, you will succeed on influencing product strategy, developing scalable solutions, helping onboard new users, optimizing workflows, and providing technical implementation services to users. You will work to advocate for users, develop support strategy, deliver support, deliver on scaling the business via automation, and work closely with the product area to make the product better. You will improve and leverage various channels collecting users’ feedback in the product and be able to advocate to resolve the complex issues impacting users in EMEA.Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our videoIndividual pay is determined by factors including job-related skills, experience, and relevant education or training.

Ireland: €68000 - €69500 (EUR) + 15% bonus target + equity + benefits

Learn more about benefits at Google