WEG Electric has a great opportunity for a Product Support Engineer (Service) to join our Service Department in our Duluth, GA office. This role will be responsible to provide technical support for our Electric Motors product line. The Service Engineer will resolve long-term and escalated technical calls and emails dealing with post-sales troubleshooting, warranty claims and technical issues. Additional responsibilities involves communicating issues with internal customers (Quality, Engineering, Sales), analyzing warranty claims data and determine its accuracy, issuing credits and working with the factories in Brazil and Mexico. This role will also arrange third party assistance for customers, if needed.
The ideal candidate will have a Bachelor’s Degree in Electrical or Mechanical Engineering (preferred) or equivalent and 2-3 years of related experience. Must be customer service oriented and have a working knowledge of electric motors as well as the ability to read and interpret technical drawings and information. Prior SAP experience is a plus. Requires strong and effective verbal and written communication skills, organizational skills and the ability to manage multiple tasks while meeting deadlines. Must be a team player, demonstrate effective problem solving skills and display strong attention to detail. May require occasional travel (25%) and overtime.
We offer a pleasant work environment, competitive compensation and benefits package.
To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status
Founded in 1961, WEG has grown into a global solutions provider of industrial electrical technologies, being one of the largest manufacturers of electric motors in the world.
