The Associate Product Success Manager supports execution of product adoption, enablement, and feedback collection for assigned products while learning core product success practices, including how product value is articulated, enabled, and reinforced through messaging and training.
Contributes to the creation of product value messaging, training content, and success artifacts, and partners with cross-functional teams to drive user engagement and continuous improvement.
· Support creation and maintenance of product enablement materials, including value messaging, training guides, FAQs, and onboarding content
· Support the articulation of product value by helping document product benefits, user outcomes, and success examples that reinforce why the product matters
· Assist with the rollout of new features or products, including communications, stakeholder updates, and first-line training for users
· Collect, document, and synthesize user feedback, adoption signals, and usage data to inform continuous improvement
· Maintain and update adoption trackers, documentation, and success stories or case examples
· Collaborate with Product Managers, Operations, Marketing, and Change teams to support adoption and resolve user issues
· Participate in team meetings, retrospectives, and feedback sessions to learn and contribute to best practices in product success
· Proficiency in English and Spanish (Oral and writing at 85% or higher), with a minimum of B2+ level proficiency in both languages being a requirement.
· Bachelor’s degree in a relevant field
· 1–2 years of experience in enablement, change, operations, or related roles
· Experience supporting product enablement, training, or communications in a professional services or enterprise environment
· Exposure to product adoption metrics, user feedback collection, or success tracking
· Experience collaborating with Product, Operations, Marketing, or Change teams
Now part of Grant Thornton US, Auxis is a leading consulting and tech-enabled nearshore outsourcing pioneer focused on helping organizations achieve a competitive edge through innovative processes, leading technologies, and world-class shared services. Fortune 1000 and upper-middle-market organizations have relied on Auxis’ customized solutions since 1997 to obtain real benefits and ROI from their transformation programs.
Recognized as a top outsourcing company globally by respected research firms, Auxis delivers comprehensive solutions to modernize and scale business operations across Finance, IT, Cybersecurity, HR, Customer Service, and specialized industry functions. Its nearshore delivery platform is supported by award-winning Digital Transformation capabilities spanning Intelligent Automation & RPA, AI, Agentic, Analytics, and Cloud.
Auxis is a subsidiary of Grant Thornton, the brand name for Grant Thornton LLP and Grant Thornton Advisors LLC, the U.S. member firms of Grant Thornton International Ltd. Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.
Grant Thornton International Limited (GTIL) and the member firms, including Grant Thornton LLP and Grant Thornton Advisors LLC, are not a worldwide partnership. Services are delivered by the member firms. GTIL and its member firms are not agents of, and do not obligate, one another and are not liable for one another’s acts or omissions. Please see www.grantthornton.com for further details.
