• 
  Acquire all information regarding new product specifications or modifications and
  upgrading information of existing products
• 
  Strengthen
  knowledge
  of our clients' products so that these can be translated and explained clearly to colleagues and customers to enhance their knowledge of the products.
• 
  Conduct
  end
  –
  user
  and
  application
  training
  on
  our clients' instruments
  in
  Ghana
  whilst
  adhering
  to
  all
  standard
  operating
  procedures
  for
  training
  in
  our organization.
• 
  Support
  development
  and
  implementation
  of
  training
  programs
  (workshops
  and
  conferences)
  for
  customers.
• 
  Proactively
  support
  Sales
  /
  Marketing
  activities
  to
  promote our clients' business in Ghana.
• 
  Handle
  product
  related
  complaints
  as
  well
  as
  other
  clinical
  applications
  issues
  on
  instruments
  and
  advice
  potential
  improvements.
• 
  Provide
  excellent
  assistance
  for
  troubleshooting
  purposes
  both
  online
  and
  on-site.
• 
  Use
  of
  Minerva
  or
  Support
  App
  to
  manage
  all
  customer/distributor
  complaints
• 
  Prepare a report to supervisor after every business  trip indicating the activities done, recommended action(s), person(s), responsible and other important information which management ought to know.
• 
  Management of company
  (our client's) assets and expenses within company guidelines.
• 
  Work closely with
  technical service team and customers to ensure timely support and installation
  of new instruments mishaps that would result in customer dissatisfaction ,
  prolonged instrument downtime.

Requirements

• 
  BSc in Biomedical
  Engineering / Medical Sciences
• 
  Minimum of 5 years working
  experience in medical laboratory or In Vitro Diagnostic (IVD)
  field Solid experience and
  skills in oral presentation and training
• 
  High degree of
  self-motivation and business target driven
• 
  Eager and quick to learn
• 
  Emotional Intelligence
  resulting in positive relationship building
• 
  Strong ethical standards
• 
  Demonstrates ability to
  work independently with minimum supervision
• 
  A team player
• 
  Excellent communication and
  interpersonal skills to work effectively across organizational boundaries and
  with already acquired customers as well as prospective customers.