Job Description

In the Product Specialist role, you will be the first layer of communication with the customers. You will wear many hats, and your work will have a real impact on the success of the clients' customers and their business. Your role will be to not only uphold similar standards but set new standards. Your work directly shapes the product and can evolve into non-technical opportunities across Sales, Data Analytics, Product Management, or Marketing as you grow in a global SaaS environment.

• Taking ownership of customer issues reported and seeing problems through to resolution
• Conducting product walkthrough and providing resolutions to customers' queries
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Answering questions over email, phone calls, & live video calls.
• Finding ways to go above & beyond to help customers

About You:

• 1+ year experience in a Customer support role within a SaaS product organization
• Empathy, and patience.
• Curiosity and a problem-solving mindset.
• Strong analytical background - our product is very math and numbers-heavy!
• Solid verbal, written, presentation, and interpersonal communication skills

Setup:  This role would include working from 4:30 a.m. PH time to 1:00 p.m. PH time any five (5) days of the week.
Location: Anywhere in the Philippines
By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment may it be internal to Cobden & Carter International and/or to its clients.