A motivated Product Specialist / Capability Specialist is required to support the Payments Platform team in delivering modernisation initiatives. The role supports the Technical Product Manager and delivery teams by enabling feature delivery within the new target architecture, documenting processes, monitoring platform performance during transition, and building capability in modern payment technologies.
This role provides strong exposure to payments platforms, APIs, regulatory and compliance considerations, and day‑to‑day platform operations. It offers hands‑on involvement in legacy‑to‑modern transformation within a banking environment and is well suited to individuals looking to develop deep technical and product expertise while progressing toward more senior product or capability leadership roles.
Support Capability Delivery:
Help define and prioritise user stories/features for modernisation phases (e.g., API enablement, real-time capabilities, ISO 20022 readiness, legacy decoupling). Participate in backlog grooming, sprint planning, Agile ceremonies and support incremental delivery of modern components.
Requirements Gathering & Analysis:
Collect/document business, operational, and technical needs related to modernisation/enhancements of payment capabilities (e.g., migration requirements, data mapping for richer standards, integration with new rails). Translate needs into clear specifications for engineering teams.
Platform Monitoring & Support:
Track key platform health metrics, transaction success rates, and operational KPIs. Help investigate and resolve production issues, working closely with engineering, operations, and support teams. Report on metrics for both legacy and modern environments (transaction success, uptime, migration progress, cost impacts). Assist in issue resolution during phased rollouts and cutovers.
Documentation & Knowledge Management:
Maintain/update capability documentation, including process flows, API specs, migration guides, capability matrices, and transition playbooks. Contribute to knowledge sharing across teams.
Testing & Validation:
Support UAT, regression, and validation for modernisation releases (new APIs, real-time flows, tokenization/security enhancements). Help ensure releases meet quality, compliance, performance standards, and stability across old/new systems.
Stakeholder Coordination:
Act as a point of contact for day-to-day queries from operations, compliance, risk, and business teams. Facilitate communication between product, engineering, and support functions.
Market & Modernisation Awareness:
Research payment modernisation trends (cloud-native design, ISO 20022 benefits, real-time rails, fraud prevention in instant payments) and provide basic insights to inform discussions. Identify opportunities to enhance platform usability, efficiency, or compliance. Participate in retrospectives and process optimization initiatives.
Continuous Improvement:
Identify opportunities to enhance modernisation processes, reduce technical debt, or improve usability in the evolving platform.
Qualification Requirement:
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Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
09/06/26
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
The FirstRand Corporate Centre houses many of the critical functions required by a large and complex financial services group. The Corporate Centre’s stakeholders are external, such as regulators, shareholders, global developmental institutions and government; and also internal, mainly the market-leading businesses that service the group’s customers. These critical functions cover risk, compliance, governance, internal audit, treasury, finance and tax amongst many others. They require deep specialist and technical skills and ultimately represent the custodianship of the FirstRand group’s licence to operate.
Employees of the Corporate Centre develop a very unique perspective of the group because nowhere else can you own or be part of a mandate that operates across the portfolio. This allows for both big picture thinking and operational learning. It is also a great place to drive collaboration and a place to have a significant impact.
The Corporate Centre has adopted a blended approach to working, with a focus on balancing remote working and connections with colleagues in the workplace. Face-to-face interactions remain important to its way of working as these connections protect the business’s social capital, which is key to ensuring that FirstRand’s unique culture stays alive and continues to thrive.
