Job Description

The Product Specialist is a leading driver of our customer interactions and sales performance They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.

Major accountabilities:

• Drive Competitive Sales Growth -Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions

• Drive sales performance through the skillful orchestration of positive customer experiences.

• Engage in value-based conversations (in-person and virtually) to understand critical customer challenges, decision-drivers, pain points and opportunities

• Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels

• Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Sandoz

• Deliver memorable, customer-centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment

• Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient journey (right patient, right time)

• Develop Deep Customer Insights and Understanding

• Gather insights on the customer’s business to uncover what is important to them -Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations

• Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans

• Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans

• Deliver Value to Customers and Patients -Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs

• Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical manner; position themselves to create value-add solutions.

• Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent.

• When facing ethical dilemmas, do the right thing and speak up when things don't seem right.

• Live by Sandoz Code of Ethics and Values and Behaviors.

What you will bring to the role:

• Bachelors’ degree in pharmaceutical science or other sciences

• Minimum 2 years previous experience in the specialty line pharma (Gastroenterology /or Rheumatology preferred)

• Comprehensive understanding of UAE pharmaceutical market

• Abu Dhabi/Dubai Market Experience

• Mobility and reallocation within the geographical areas of UAE

• KOL/ KDM engagement and long term business relationship development

• PVT/Institution business model awareness

• Strong Scientific Knowledge with an eagerness to learn

• Professional approach and a good team player.

Why Sandoz?

Sandoz is the global leader in Biosimilar and Generic medicines, a segment of the healthcare industry that delivers 80% of the world’s medicines at 30% of the cost, touching the lives of more than 1 billion people across 100+ countries! While we are proud of our achievements, we have an ambition to do more, so that everyone can achieve the basic human right of access to good healthcare.

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help even more people gain access to low-cost, high-quality medicines, sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills, experience an agile and collegiate environment with impactful careers, where diversity of thought is welcomed and where personal growth is supported!

Join us, help us make healthcare fairer and faster.

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

#Sandoz

Skills Desired