Job Description

The Product Specialist plays a pivotal role within the Customer Interaction Centre, serving as a knowledgeable and empathetic representative of Convatec, you will guide customers with integrity and expertise, embodying the company’s values in every interaction. In this role, you will engage directly with end users to support informed patient choice, ensuring that every interaction reflects Convatec’s commitment to delivering high-quality, ethical healthcare solutions.

You will be responsible for articulating the value of Convatec’s products and services with clarity and empathy, helping customers navigate their options with confidence. Your ability to communicate effectively, combined with a proactive and solutions-focused mindset, will be key to enhancing customer satisfaction, strengthening brand reputation, and driving sustainable growth in market share.

Success in this role requires a deep understanding of customer needs, a passion for improving patient outcomes, and a collaborative spirit that contributes to a high-performing team environment.

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Key Responsibilities:

• Engage directly with End Users and Healthcare Professionals to provide expert guidance on Convatec solutions.
• Achieve agreed Key Performance Indicators (KPIs), including Convatec new customer starts (NCS) and Net Promoter Score (NPS).
• Conduct follow-ups with End Users to discuss products and services, applying solution-based selling techniques to facilitate conversions to Convatec offerings.
• Generate new sales opportunities through inbound and outbound calls, email, and Live Chat channels.
• Demonstrate awareness of wound, stoma, and continence conditions, offering tailored product recommendations that meet individual customer needs.
• Drive personal performance by embodying Convatec’s values and consistently meeting sales KPIs.
• Effectively manage workload and maintain an up-to-date sales pipeline while delivering world-class service to End Users.
• Stay informed about new products and services to ensure accurate and current information is shared with customers.
• Use databases proficiently to capture essential customer information and identify further opportunities through data insights.
• Adhere to departmental Standard Operating Procedures (SOPs), understanding the rationale behind them and actively seeking opportunities for continuous improvement.

Skills & Experience:

• High levels of empathy with active listening skills
• Problem solver, able to deal effectively and professionally with end user and healthcare professionals queries
• Ability to work collaboratively with internal and external stakeholders
• High Level of organisational skills and an ability to prioritise workload whilst multitasking
• Excellent verbal, written and face to face communication skills
• Strong Keyboard skills, including advanced knowledge of Word, Excel and note writing
• Ability to work independently and as a team
• Proven track record of working towards KPI’s and targets
• Attention to detail with a high level of accuracy
• Telephony and CRM system experience

Qualifications/Education:

• Proven track record in a Sales Role
• Experience of recognising sales opportunities

Working Conditions:

• Hybrid working 3 days per week in the office

Ready to join us?

At Convatec, we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.

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Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com.

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!

About Convatec

Pioneering trusted medical solutions to improve the lives we touch:

Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With over 10,000 colleagues, we provide products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention, treatment for hard to heal wounds, at-risk skin and ulcerated tissue to supporting debilitating conditions, improved patient outcomes and reduced care costs. Convatec's revenues in 2025 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more please visit: http://www.convatecgroup.com.