Koinly helps investors handle their taxes without losing their minds. Our goal is simple to describe but incredibly hard to deliver: a user should be able to complete their taxes in under 20 minutes.
We’re hiring a crypto-savvy problem solver who will start in Customer Support, solving real user problems through support tickets. This will give you a deep understanding of Koinly and our users, preparing you to quickly grow into a Product Specialist role — shaping new features, and helping developers squash bugs.
No prior experience in a similar role is required, but strong crypto and blockchain knowledge is a must. You should be comfortable with different protocols and on-chain activity, including using block explorers to investigate transactions.
As a Product Specialist, you’ll get your hands dirty in the data — understanding why something has gone wrong, whether that’s transaction data, imports, API discrepancies, cost-basis calculations, or how crypto activity is represented in Koinly.
If you’re crypto-native, analytical, and a self-starter who loves digging into how things work — read on. 👇
🌱 Crypto expertise required — product experience isn’t
📩 Start in Support, master Koinly, then quickly move into your Product role (usually within 30 days)
🛠️ Your focus: User problems & feedback, data accuracy & integrations, feature QA & automation
🏡 Fully remote with flexible hours (European time-zone overlap required)
🤝 B2B contract
🎄 32 holidays per year (incl. public holidays)
👨💻 Co-working space budget
🚀 Work in crypto
You’ll be the bridge between our users and developers, helping ensure Koinly remains one of the most accurate products on the market.
Within 30 days, you can confidently use Koinly with complex portfolios, investigate transaction and import discrepancies, and produce clear, actionable findings. You have finished your training in support and can move on to your product role.
Within 60–90 days, you’re handling high-complexity crypto cases, spotting recurring patterns, contributing to QA, and producing investigations Engineering trusts.
The benchmark: You can run your own complex crypto portfolio through Koinly, understand what’s happening with your transactions and data, and investigate — and fix — anything that doesn’t look right.
We build software that helps crypto investors stay compliant with their tax obligations and keep track of their investments. Since launching in 2019, we’ve grown to over 2M users, solving a highly technical problem with a small team of smart, dedicated people.
Koinly is a lean, focused team where everyone has a direct impact on our users and the product we build. There are no layers of middle management or endless meetings—just smart people, clear ownership, and the freedom to get things done.
We value autonomy over meetings, quality over speed, curiosity over credentials, and evidence over assumptions.
You’ll thrive here if you’re hands-on, take ownership, teach yourself what you need to know, and use evidence to make decisions rather than waiting for direction.
We’re primarily based in Europe and generally work around UK/European hours, with plenty of flexibility. We work 40 hours — and no more. We value people who prioritise well, choose the right tools, and build processes that amplify their time.
Visa sponsorship: We’re unable to offer visa sponsorship for this role.
Recruitment agencies: We’re managing this recruitment directly — no agencies, please.
Recording & ID verification: Interview calls may be recorded for note-taking purposes. Formal ID verification is required before an offer is made.
If this role sounds like a great fit for you, we’d love to hear from you. Apply and tell us what you could bring to Koinly! 🚀
Koinly is a tax solution for cryptocurrency investors and accountants. Anyone who owns multiple exchange accounts or wallets knows the pains when it comes to declaring taxes. Koinly was built to solve this very problem - by integrating with all major blockchains and exchanges such as Coinbase, Binance, Bittrex and CEX.io, Koinly reduces crypto tax reporting to a few minutes of work. Simply connect your exchange accounts / public addresses and let Koinly figure out your capital gains. Your final tax report is presented in a format that is accepted by your tax agency, making it easy to print & file. Alternatively, import our report into a tax filing software like TurboTax, TaxACT or Xero.
We currently support 100+ countries, including the USA, UK, Canada, Australia, Sweden, Norway, Ireland and many more - see our website for the full list.
