Job Description

HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others, upholding our beliefs in integrity, inclusion and belonging. Your Impact Starts the Day You Do!  What We Need: We are looking for a Product Specialist to join our HNI Workplace Furnishings team.  The Product Specialist is responsible for providing foundational support to internal and external customers, focusing on basic product applications, diagnostics, and installations through a consultative approach. This role involves initial problem-solving and supports corrective actions to ensure customer satisfaction as well as serving as a point of contact for straightforward product-related inquiries. What You Will Do: 

• Provide guidance on product usage and processes, encouraging questions from the Customer Experience department and clarifying findings. 
• Exhibit urgency and independent judgment in analyzing situations and recommending solutions. 
• Address installation and product queries through various forms of media communications with dealers and installers. 
• Escalate and monitor product inquiries, directing them to the appropriate external department support as needed. 
• Assist in developing and delivering product training programs for new hires and existing team members, aligning with best practices for adult learners. 
• Track corrective action initiatives with operations and other business functions to eliminate recurring issues and improve product quality. 
• Mentor team members utilizing resources to resolve product-related questions and facilitate knowledge sharing by creating and publishing informative articles. 
• Develop metrics to assess product knowledge confidence within the Customer Experience team and assist in coordinating and facilitating training sessions. 
• Participate in meetings related to new product launches, discontinuations, daily operations, QMS updates, and product knowledge integration into regular stand-up meetings. 
• Implement solutions for customer inquiries related to products, leveraging organizational resources to ensure customer satisfaction, and act as an internal resource for training and content development. 
• Participate in activities as appropriate to ensure the success of the organization.  

 What You Have: 

• High School diploma or equivalent required; Associate’s degree in Business Administration or related field preferred. 

Role Leveling: Product Specailist 1: At least 1 year or relevant experience required; 2 years of experience preferred. Product Specialist 2: At least 2 years of relevant experience required; 4 years of experience preferred.