Job Description

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where 'Health for all Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Product Specialist

The objective of IT Service Management is to safeguard the operation of IT processes used by our business. This includes managing escalations, complaints, providing essential IT knowledge, and supporting business opportunities for value creation. As a member of the global Major Incident Management Squad, your focus is on the restoration of broken IT services as quickly as possible and minimizing the adverse impact on business-critical functions. The Major Incident Manager is responsible for managing the invocation process as well as driving the service restoration. This role requires a solid understanding of the whole IT ecosystem and its dependencies. In addition, it requires On-Call availability on public holidays and weekends following a global shift plan aligned amongst all squad members.

YOUR TASKS AND RESPONSIBILITIES

The primary responsibilities of this role, Product Specialist, are to:

• Evaluate the impact of proposed major incidents on the business
• Decide about the acceptance of a proposed major incident and further handling
• Identify the right solution teams and setup the technical bridge call
• Drive incident resolution on the technical bridge
• Capture any restoration action and outcome in the technical logbook
• Regularly communicate about the major incident status to all stakeholders
• Setup the technical debrief on incident closure for CAPA identification and assignment
• Involve Problem Management into the debrief for follow-up on CAPA agreed
• Further develop the maturity of the Major Incident Management process through retrospectives, KPI analysis and improvement measures derived
• Develop process and associated tool training material, setup and run training session for new joiners and new SDCs

WHO YOU ARE

Bayer seeks an incumbent who possesses the following:

Required Qualifications:

• University degree in business administration and/or informatics or similar education
• Knowledge and experience in process management for global environments
• Proven leadership, motivational and interpersonal skills as well as experience in managing governance in matrix organizations & multi partner eco- system;
• Strong know-how in IT Service Management Processes and IT Operations procedures and tool architecture, ITIL certified
• Good experience on Service management tools (i.e. ServiceNow), analytical tools and good understanding of agile project management skills
• Profound Knowledge of information technology and/or infrastructure operations
• Strong communication skills, analytical, structural and strategic skills
• Deliver responsibilities with rational, expertise, accuracy, persistence, resilience, and creativity seeking to work both independently and collaboratively
• Profound English language skills and intercultural communication

Employees can expect to be paid a salary of between $118,196-$157,294. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc. This salary range is merely an estimate and may vary based on an applicant’s location, market data/ranges, an applicant’s skills and prior relevant experience, certain degrees and certifications, and other relevant factors. This posting will be available for application until at least: 11/7/2025

YOUR APPLICATION

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.
To all recruitment agencies: Bayer does not accept unsolicited third party resumes.

Bayer is an Equal Opportunity Employer/Disabled/Veterans

Bayer is committed to providing access and reasonable accommodations in its application process for individuals with disabilities and encourages applicants with disabilities to request any needed accommodation(s) using the contact information below.

Bayer is an E-Verify Employer.
Location: United States : Missouri : Creve Coeur
Division: Enabling Functions
Reference Code: 855294
Contact Us
Email: hrop_usa@bayer.com