Job Description

You are a strategic and analytical thinker, passionate about delivering innovative solutions to clients. You thrive in dynamic environments, collaborating across teams to drive impactful results. If you are ready to unlock your potential and shape the future of product solutions, you have found the right team.

As a Product Solutions Vice President in Merchant Services, you will support the development, commercialization, and optimization of e-commerce payment solutions. This role plays a critical part in ensuring products are successfully piloted, measured, and positioned for scale, while enabling teams to clearly articulate product value to clients.

As a solutions lead, you will collaborate across Product, Technology, Marketing, and Sales, driving execution across the product lifecycle while contributing insights that inform product strategy and go-to-market effectiveness.You will influence the product development cycle, develop comprehensive solution requirements, and utilize industry-leading tools to support go-to-market initiatives. Your expertise will help shape the future of payments through value-added services and innovative product adoption.

Job Responsibilities

• Support and independently drive key aspects of the product lifecycle, including feature enhancements, pilot execution, performance tracking, and readiness for broader rollout
• Manage pilot programs from intake through completion, ensuring stakeholder alignment, progress tracking, and readiness for scale
• Develop and refine internal go-to-market materials (e.g., product documentation, value propositions, FAQs) to enable Sales and Relationship Managers
• Partner with Marketing to support the creation of external-facing content, including landing pages, white papers, and digital campaigns
• Analyze client and pilot performance data to identify trends, measure impact, and deliver insights that inform product prioritization and improvements
• Track and analyze pipeline performance across lead, opportunity, and contract stages; identify trends and recommend strategies to improve conversion and outcomes
• Partner cross-functionally with Product, Technology, Marketing, and Sales to drive alignment, execution, and delivery of strategic initiative
• Collaborate with Product and Technology teams to define requirements, document use cases, and translate client and sales feedback into actionable product enhancements
• Identify opportunities to improve product performance, client experience, and operational efficiency through data-driven insights and analysis tools

Required Qualifications, Skills, and Capabilities

• 5+ years of experience in payments, merchant services, fintech, or e-commerce
• Experience working cross-functionally with Product, Technology, and go-to-market/commercial teams
• Strong analytical skills with the ability to interpret performance data and business metrics
• Excellent communication and stakeholder management skills
• Ability to manage multiple initiatives simultaneously and operate with increasing independence
• Demonstrated curiosity and a proactive approach to learning and problem-solving

Preferred Qualifications, Skills, and Capabilities

• Demonstrate experience developing customer journeys, personas, and requirements
• Exhibit experience working directly with customers, including gathering feedback and conducting needs assessments; consulting experience is a plus
• Experience supporting product pilots, launches, or commercialization efforts
• Familiarity with payment optimization strategies (e.g., authorization optimization)
• Experience with data and visualization tools (e.g., Excel, Tableau, Salesforce or similar)
• Demonstrate expertise in developing and launching new products in the payments space

FEDERAL DEPOSIT INSURANCE ACT:

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.