Job Description

Join Chubb as a Product Services Analyst and help shape the products, forms, and solutions that support our business and customers. If you enjoy solving complex problems, partnering across teams, and making a meaningful impact in a dynamic regulatory environment, this could be the perfect opportunity for you

The ideal candidate will sit in our Philadelphia, PA office. Other Chubb locations may be considered.

Legal & Compliance (L&C) - Philosophy and Culture Statement: The L&C is committed to providing best-in-class legal and compliance services to our business partners. The L&C emphasizes teamwork, expertise, and a “can-do” attitude. Operating as a best-in-class organization requires a commitment to constant improvement and an on-going commitment to adding value – every day, by every team member. The group takes pride in delivering consistent customer satisfaction, advancing self-development among team members, participating in company and team initiatives – all with a focus on superior execution.

Major Duties and Responsibilities:

• Work with the Product Services Managers and Business units to assist in maintaining forms, rules, and rating plans in compliance with regulatory requirements and meeting the business needs.
• Complete product analysis and assist with providing detailed business requirements for rating and policy issuance systems.
• Partner with Business Units and IT to ensure accurate and timely implementation of business requirements.
• Support Commercial Lines Drafting Portal Requests by performing triage, analysis, and research on individual requests to ensure accurate data; and implement forms in the appropriate policy administration system.
• Assist with developing and coordinating rating methodology, business rules, and rate/rule/form explanatory memoranda that adequately support the business intent of the filing and secure all necessary internal approvals.
• Prepare and submit filings for entry into SERFF; track and respond to product objections.

• Provide 2nd Level Support with the appropriate sense of urgency for Chubb Commercial Lines Insurance and field staff to resolve issues reported to the helpdesk and respond to inquiries concerning the support of products and filings.

• Research and analyze industry and competitor data as requested by the Business Units.

• Participate in and support regulatory compliance activities including audits of business units, Market Conduct Examinations.

• Analyze regulatory and legislative changes and propose action as needed. Develop and circulate advisory bulletins as appropriate.

• Monitor Reference Organization (ISO) changes and communicate as appropriate to ensure compliance.

Education and Experience:

• Associate’s/Bachelor’s degree or equivalent industry experience
• Experience in Property & Casualty products, product management or regulatory compliance a plus
• Commercial or Financial Lines knowledge/experience a plus but will train

General Skills:

• Strong analytical, organizational and project management skills
• Ability to work independently and as part of a team
• Proficient in Microsoft Word and Excel
• Excellent written and oral communications skills
• Demonstrates strong attention to detail
• Commitment to project ownership, accuracy and completion on a timely basis
• General knowledge of Commercial Lines insurance products, policy language and coverages
• Strong organizational and project management skills
• Computer proficient in using Word, Excel, Adobe Pro
• Experience in documenting business requirements a plus
• Ability to manage multiple projects, prioritize competing priorities and address business customer requests in a fast paced environment
• Knowledge of SERFF a plus

Personal Qualities:

• Strong desire to be responsive to customer needs
• Self-motivated with a strong work ethic
• Energetic, enthusiastic and maintains a positive attitude
• Adaptive to changing environments