Job Description

We are looking for a Product & Revenue Lead to drive the growth and evolution of a digital B2B e-commerce platform serving healthcare professionals (HCPs). The platform enables healthcare professionals to conveniently and compliantly procure vaccines through an approved distribution network, providing a seamless, reliable, and user-friendly ordering experience.

This role will own the platform's product strategy, development roadmap, user growth, revenue performance, and process risk management. The ideal candidate will bring experience in e-commerce, digital platforms, or technology-enabled businesses, along with a strong understanding of pharmaceutical market practices and the regulatory environment governing healthcare and vaccine distribution.

Key Responsibilities

1. Product Strategy & Development

• Own the product vision, strategy, and roadmap based on market trends, business priorities, and user needs.
• Gather customer, stakeholder, and market insights to identify opportunities for platform enhancement.
• Translate business and user requirements into a prioritized product development backlog.
• Partner closely with technology, operations, commercial, and cross-functional teams to deliver platform capabilities and improvements.
• Drive continuous platform optimization through data-driven decision making and user feedback.
• Monitor feature adoption and measure the impact of product enhancements on business outcomes.

2. Revenue & User Growth

• Own platform revenue and user growth objectives.
• Develop and execute strategies to drive HCP acquisition, activation, engagement, conversion, and retention.
• Identify growth opportunities throughout the customer journey and implement initiatives to improve platform performance.
• Partner with commercial teams to maximize platform adoption and transaction volumes.
• Ensure all growth initiatives align with applicable pharmaceutical regulations, market practices, governance standards, and compliance requirements.

3. Analytics & Business Insights

• Define, track, and report key product, customer, operational, and revenue metrics.
• Leverage data and analytics to identify trends, opportunities, risks, and areas for improvement.
• Develop business cases, financial models, and scenario analyses to support strategic and commercial decisions.
• Present actionable, data-backed recommendations to senior leadership and key stakeholders.
• Establish performance dashboards and governance mechanisms to monitor platform health and growth.

4. Process & Platform Risk Management

• Identify, assess, and mitigate platform-related operational, compliance, and process risks.
• Develop and implement controls to ensure a secure, reliable, and compliant platform experience.
• Partner with Technology, Legal, Compliance, Medical, Quality, and other relevant functions to ensure adherence to internal policies and external regulations.
• Drive timely resolution of identified risks, issues, and audit observations.
• Establish governance frameworks that support sustainable platform growth while maintaining compliance standards.

Preferred Skills & Competencies

Core Skills

• Technology Product Management
• E-commerce Platform Management
• Revenue Growth & Commercial Strategy
• Customer Lifecycle Management
• Analytics & Business Insights
• Business Case Development & Financial Modeling
• Process Risk Management
• Pharmaceutical Market Knowledge
• Regulatory & Compliance Understanding
• Cross-functional Leadership
• Stakeholder Management & Influencing Skills

Behavioral Competencies

• Strong commercial acumen and business ownership mindset
• Customer-centric approach with a focus on user experience
• Analytical and data-driven decision-making capability
• Strategic thinking coupled with execution excellence
• High standards of compliance, governance, and ethical business conduct
• Ability to influence and collaborate across diverse stakeholder groups
• Results-oriented with a growth mindset

Key Performance Indicators (KPIs)

• Platform revenue growth
• Growth in registered and transacting healthcare professionals (HCPs)
• User activation, engagement, conversion, and retention rates
• Product roadmap delivery against planned milestones
• Adoption and utilization of new platform features
• Customer satisfaction and platform experience metrics
• Compliance with applicable business processes and regulatory requirements
• Timely identification, mitigation, and closure of platform and process risks

Skills

Communication, Cross-Departmental Collaboration, Innovation, Leadership, Presentation Techniques, Project Controls, Project Management, Project Management Governance, Project Planning, Project Tracking, Risk Management, Stakeholder Engagement, Stakeholder Management, Strategic Leadership, Timeline Management

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.

People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.

Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs.

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