Job Description

Join our Product Research & Analyst team and support both qualitative discovery research and quantitative product analytics. In this role, you will help us understand user needs and behavior and translate insights into clear recommendations for product teams.

• Support planning and execution of research activities (discussion guides, screeners, scheduling, session support).
• Participate in qualitative studies (interviews, usability tests), including note-taking, transcription, and initial coding.
• Contribute to synthesis and reporting: affinity mapping, thematic clustering, insight summaries, and presentation materials.
• Assist in setting up and maintaining analytics tools (e.g., GA4, Amplitude/Mixpanel, Hotjar, or similar).
• Build and update product/UX dashboards and help monitor key KPIs.
• Prepare initial quantitative analyses, support A/B test documentation, and maintain research/analytics documentation.
• Keep research repository content organized, searchable, and accessible.
• Collaborate with Product Managers, Designers, and Developers on ongoing initiatives.
• Explore AI tools that improve research and analysis workflows.

Qualifications:

• Final-year student or recent graduate in UX, Psychology, Sociology, Cognitive Science, Data Analytics, Statistics, Computer Science, or a related field.
• Basic understanding of qualitative research methods (interviews, observation, usability testing).
• Interest in product analytics, behavioral data, and mixed-methods research.
• Good working knowledge of Excel/Google Sheets; basic SQL is strongly preferred.
• Comfortable creating clear reports and presentations.

• English at B2+ level (written and spoken).

Skills & Mindset

• Curiosity, analytical thinking, and strong user empathy.
• Attention to detail in both data quality and documentation.
• Proactive approach, good self-organization, and readiness to learn.
• Ability to work across multiple tasks in a fast-paced product environment.

Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.

Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.

When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.

We believe that every exploration is a chance to grow, and every port is a place to belong.