Job Description

Product Repair Technician II

Title: Product Repair Technician II

Location: San Diego, CA

Reports To: Production & Manufacturing Engineering Manager

JOB OVERVIEW

The Product Repair Technician II diagnoses, troubleshoots, repairs, and verifies electronic and electromechanical products across manufacturing and Return Merchandise Authorization (RMA) workflows. Manufacturing assignments address failures detected during in-process or end-of-line testing; RMA assignments address failures reported by customers on returned units. Both use established diagnostic methods to isolate defects, restore product functionality, document findings, and confirm performance before the unit is released to its next approved step. Technicians may support either workflow based on operational needs.

The role also supports production assembly, rework, firmware updates, burn-in, validation, failure trend reporting, and product or process improvement projects. Duties may include setting up, moving, or reconfiguring assembly benches, fixtures, test stations, and associated work areas to support production and repair. Failed boards or assemblies requiring component-level repair are forwarded to the appropriate internal repair group or EMS supplier, as applicable.

KEY RESPONSIBILITIES

As the Product Repair Technician II, you will:

• Diagnose, troubleshoot, and resolve units that fail in-process or end-of-line production testing and customer-returned products received through the RMA process in a timely and accurate manner.
• For RMA returns, review reported customer issues, inspect received products for physical damage or missing parts, and reproduce and isolate reported symptoms where possible.
• Isolate failures to the appropriate board, module, cable, assembly, or subsystem using established test methods, work instructions, and technical judgment.
• Replace defective boards, modules, cables, or assemblies to restore product functionality and conformance with approved product specifications.
• Retest repaired or reworked units to verify functional performance, configuration, and quality compliance before returning units to production or advancing them through the RMA process.
• Identify failure modes, physical or cosmetic damage, workmanship issues, and other nonconformances, and determine or escalate disposition in accordance with defined procedures.
• Forward failed boards or assemblies requiring component-level repair to the designated internal repair group or return them to the EMS supplier, as applicable.
• Update firmware to approved revisions and perform required burn-in, validation, and functional testing as needed.
• Accurately document unit and serial number identification, customer-reported symptoms or production failures, troubleshooting steps, parts replaced, test results, and disposition details in applicable production or RMA records and systems.
• Follow established RMA procedures for identifying and tracking assigned returns, handling customer-owned units, recording repair status, and preparing completed units for the next approved processing or disposition step.
• Perform production assembly and subassembly operations as needed, using approved work instructions, tools, fixtures, and workmanship standards.
• Carry out product rework and repair-related assembly activities, including removal, replacement, adjustment, and reassembly of components and subassemblies, as assigned.
• Set up, move, and reconfigure assembly benches, production workstations, and test stations to support manufacturing and RMA repair needs.
• Move, position, install, and adjust production or test fixtures, tools, and related equipment in accordance with safety, ESD, and handling requirements.
• Assist with workstation readiness, parts and material staging, fixture preparation, and other activities that directly support assembling, testing, troubleshooting, or repairing products.
• Monitor recurring manufacturing and customer-return failures and communicate trends, observations, and technical feedback to Engineering and Quality to support root cause investigations and corrective actions.
• Perform board testing on subassembly PCBAs as needed to support production and repair requirements.
• Support Engineering with special projects, failure investigations, product evaluations, data collection, and other technical assignments related to manufacturing and field-quality improvement.
• Work effectively with Production, Engineering, Quality, Supply Chain, customer service, and repair operations personnel to meet quality, turnaround, and delivery expectations.
• Maintain a clean, organized, and ESD-compliant work area; follow company safety, quality, customer-product handling, and workmanship standards.
• Perform other duties and responsibilities as assigned in support of product assembly, testing, troubleshooting, customer-return repair, and related manufacturing and repair operations.

QUALIFICATIONS

Required:

• High school diploma or GED.
• 3+ years of experience in manufacturing test, electronics troubleshooting, product repair, product diagnostics, or a related technical role.
• Experience diagnosing and isolating failures in electronic or electromechanical products and assemblies.
• Ability to read and follow work instructions, schematics, test procedures, assembly documentation, and product configuration information.
• Ability to perform detailed product assembly and rework using approved instructions, hand tools, and production fixtures.
• Ability to safely assist with setting up or moving benches, fixtures, and related production equipment using appropriate handling methods and assistance.
• Familiarity with board- or module-level replacement, firmware updates, burn-in, and functional verification processes.
• Working knowledge of ESD controls and ability to maintain and operate in a static-safe workspace.
• Strong attention to detail, organization, and documentation skills.
• Good written and verbal communication skills.
• Ability to work independently, shift between manufacturing and customer-return repair assignments, and manage priorities in a fast-paced environment.

Great to Have (But Not Required):

• Associate degree or technical certification in Electronics, Mechatronics, or a related field.
• Experience using common electronic test equipment such as multimeters, oscilloscopes, power supplies, and test fixtures.
• Experience with electromechanical or consumer electronic products.
• Experience with customer-return diagnostics, RMA repair workflows, warranty repair, or service-center operations.

Pay Range:

Hourly Rate: $24.00 - $27.50

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Protected Veteran/Disabled