Job Description

Product Quality Specialist

GBS Mexico City

About the role

We are looking for a Product Quality Specialist to join our GBS Mexico Quality team. In this role, you will act as a key technical partner to the Sales organization, supporting the safe and compliant handling of products in the field.

You will be part of a well-established quality team and work in a dynamic environment where team spirit, collaboration, agility, and problem-solving are essential.

This is a hands-on, operational role with high exposure to stakeholders and real-time business needs.

Your key responsibilities

• Provide technical support to Sales team on cold chain equipment and sample handling.
• Evaluate and manage temperature excursions and product quality exceptions following SOPs & Regulations.
• Support investigations and deviations related to sample products and distribution.
• Act as Subject Matter Expert (SME) for quality processes.
• Deliver guidance and simplify complex quality topics for stakeholders
• Support training initiatives on quality processes for field Sales teams.
• Contribute to continuous improvement initiatives within the department, affiliate, and/or in collaboration with global colleagues.
• Build strong relationships across functions to drive effective collaboration.

Must have

• Bachelor’s degree
• No less than 2–3 years of experience in pharmaceutical, bio-pharma, medical device, CRO or quality consulting companies
• Experience working within regulated environments, GxP compliance, or quality processes
• Ability to work independently and make decisions with sound judgment
• Strong stakeholder management skills.
• Fluent English

Also considered relevant backgrounds:

• Quality Control
• Regulatory Affairs
• Pharmacovigilance
• Quality Compliance roles in regulated industries

Nice to have

• Experience in product release or quality disposition processes
• Knowledge of temperature-controlled products & medical samples handling
• Exposure to quality apps/ systems/tools (e.g., monitoring systems, deviation management tools)

Important to know

This role is operationally focused, requiring attention to detail, responsiveness, and comfort working with day-to-day quality activities and stakeholder inquiries.

About the Department

Novo Nordisk Global Business Services (GBS) plays a critical role in delivering high-quality, end-to-end solutions across the pharma value chain, contributing to improving the lives of millions of patients worldwide.

Working at Novo Nordisk

At Novo Nordisk, we are committed to driving change to defeat serious chronic diseases. With more than 61,000 employees globally, we combine innovation, collaboration, and purpose to make a meaningful impact on patients’ lives every day.

Application Deadline

Please submit your application no later than May 20, 2026