Job Description

IKEA Warrington, WA5 7TY, are looking to welcome a Product Quality and Recovery Manager.

Every product has a journey, and you'll help make sure it's the right one. We're looking for a Product Quality & Recovery Manager to lead and inspire a team that puts customers first, drives product safety and compliance, and turns sustainability ambitions into everyday actions. If you love coaching people, solving problems, and making a real difference behind the scenes, this could be the perfect next step for you.

WHAT WE OFFER

• The Start Date of employment will be: September 2026, can be discussed at interview.
• Starting salary of £31,939.74 per annum, based on competence and experience.
• 39 Hours working 5 days per week including alternate weekends and minimum of 1 late per week and 1 late Friday & Saturday monthly.
• Working hours are between 7am to 11pm.
• We can discuss flexibility to match your life and our business needs during the interview.

WORKING WITH US HAS ITS REWARDS

Our co-workers bring unique ideas and talent to work every day, and we offer a variety of benefits that suit their and their family's everyday needs.

• 15% IKEA discount & discount portal helping you save £100’s on High-street retailers.
• Life Assurance of 4 times your pay, enhanced statutory pension contributions & interest free loans.
• Given Day - Additional days’ paid leave to take at any point during the year, when it's important for you
• Enjoy free healthy meals, plus a range of freshly prepared options.

.as well so much more! https://www.ikea.com/gb/en/this-is-ikea/work-with-us/why-work-with-us-because-a-job-with-us-is-so-much-more-than-a-job-pub1969c310/

WHAT YOU'LL NEED TO HAVE

• Minimum 2 years of leadership experience.
• An enthusiasm for home furnishings and experience of working in a customer-oriented high-volume retail business.
• Business-minded with a customer focus, with the ability to deliver solid business results through people.
• Strong commercial awareness with a proven ability to drive performance through KPIs, balancing sales growth, customer satisfaction, and cost efficiency while delivering sustainable business results.
• Leading others, you will have good communication and coaching skills that support building relationships with co-workers and customers.
• Builds positive and productive relationships across departments, fostering collaboration to achieve shared business objectives while confidently challenging when processes, standards, or compliance requirements are not being met.
• Demonstrates a keen interest in quality standards, governance, and compliance requirements, ensuring processes, products, and recovery operations consistently meet IKEA policies and regulatory expectations.
• Highly analytical with a data-driven approach to decision-making, using insights and performance metrics to identify trends, mitigate risks, and implement effective quality improvement initiatives.
• Proven ability to prioritise tasks and organise your own and others' workloads to meet operational standards.
• Proven ability to maintain effective work and leadership behaviour in the face of setbacks or pressure.

WHAT YOU'LL BE DOING DAY TO DAY

• Lead, coach and develop the Product Quality & Recovery team of around 20+ co-workers, providing clear direction, regular feedback and development opportunities while ensuring a customer-first mindset in everything we do.
• Maintain high levels of team engagement and motivation, ensuring co-workers remain committed to delivering operational standards, even when undertaking repetitive, demanding or less visible tasks.
• Set goals and action plans for the department, monitoring performance and taking proactive action to drive continuous improvement and achieve agreed business objectives.
• Establish routines and collaborate across the store to ensure co-workers understand and contribute to product quality and safety recovery processes, preventing sales-stopped, defective or recalled products from reaching customers.
• Ensure timely reporting of product safety, compliance and quality deviations, incidents and risks through IKEA's product deviation reporting systems.
• Drive cost recovery initiatives through effective product quality management, root cause analysis and stock recovery processes, contributing to overall store profitability.
• Work with the team to actively promote IKEA's social and environmental commitments, supporting sustainability, re-shop and re-use initiatives.

WE CARE FOR THE PEOPLE

It takes the diversity of thought, background, and culture to make great ideas a reality. We welcome candidates from all walks of life, including those with disabilities, to join us, and feel valued in the workplace.

Come see the wonderful workday where we create a better everyday life for the many.

RECRUITMENT PROCESS INFORMATION

Let us know if you require any adjustments to be made during the interview process as soon as possible.

• Please attach an updated CV with your application so we can get to know you better.
• Shortlisted candidates will be invited by email to attend a face-to-face interview.

We understand not everyone will be successful, but we promise to keep you informed either way.

We are unable to accept applications via email and encourage you to apply online as soon as possible.

For any advice or support, email me at james.fraser1@ingka.ikea.com and I will be happy to help!