Job Description

The Role and Impact

• Responsible in supporting customer reported Intel product quality and technical issues.

• May require interacting with customer directly in certain circumstances.

• Performing technical investigation on customer returns, conducting basic component and system testing, advocating customer concern to internal teams, working with Intel internal teams to determine root cause and corrective action to prevent reoccurrence of problem.

• Compose technical report for issue closure.

• Responsible for establishing support of new product and drive improvement of the customer support process for existing products.

Qualifications:

Minimum Qualifications

• You should possess a bachelor or above in science or electrical and electronics engineering or computer architecture.

• Basic technical knowledge in microelectronics, computer organization and architecture.

• Strong communication skills in verbal / written and fluent in English speaking.

• Able to work independently with minimum supervision.

• Willing to work with people from various geographies and/or countries.

• Willing to work in a diverse environment where interaction will involve customer and internal counterparts from Malaysia, PRC, TWN, Japan and other geos.

Job Type:

Shift:

Shift 1 (Vietnam)

Primary Location:

Vietnam, Ho_Chi_Minh_City

Additional Locations:

Business group:

Intel makes possible the most amazing experiences of the future. You may know us for our processors. But we do so much more. Intel invents at the boundaries of technology to make amazing experiences possible for business and society, and for every person on Earth. Harnessing the capability of the cloud, the ubiquity of the Internet of Things, the latest advances in memory and programmable solutions, and the promise of always-on 5G connectivity, Intel is disrupting industries and solving global challenges. Leading on policy, diversity, inclusion, education and sustainability, we create value for our stockholders, customers, and society.

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust

N/A

Work Model for this Role

This role will require an on-site presence. * Job posting details (such as work model, location or time type) are subject to change.

Privacy Statement:

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ADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter.