Job Description

General information

Name
UX Research Specialist, HK
Location
35F, Tower 2, The Gateway, Hong Kong
Business unit
FU-IBU
Working time
Full-Time
Type
Quality Assurance

Description & Requirements

About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

In this Role, you’ll get to

• Plan and execute regular product quality tests and in-depth competitor analysis to identify product quality issues and gaps relative to competitors.
• Conduct local UX research to gain a deep understanding of user behavior and challenges specific to the Hong Kong market.
• Leverage data analysis skills to monitor and interpret product quality metrics and user behavior data, providing HQ with a comprehensive understanding of Hong Kong users' preferences and pain points.
• Identify the root causes of user pain points from a local perspective and provide actionable insights to address them effectively.
• Collaborate with cross-functional teams to resolve user pain points and improve overall product quality, while tracking progress and outcomes.

What you'll Need to Succeed

• Bachelor’s degree in Quality Assurance, Data Analysis, UX Research, or a related field.
• Preferably 5+ years of experience in user experience, operations, product management, quality assurance, or a related role within the online e-commerce industry.
• Strong understanding of user experience principles and design thinking.
• Solid project management skills with the ability to deliver reports on time.
• Excellent analytical skills with a strong understanding of data analysis; knowledge of SQL is a plus.
• Proficiency in both Mandarin and English.
• Familiarity with AI concepts and platforms is a plus.

Why Trip.com Group We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?

• Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions

• Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact

• We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.

• We encourage flexible work arrangement

• Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Find out more job opportunities at https://careers.trip.com

Have a good trip, and see you soon!