Job Description

Bring your leadership, operating rigor, and strategic execution skills to a high-impact role that helps shape how finance products deliver outcomes at scale. You will work closely with senior leaders to align priorities, accelerate delivery, and strengthen the operating cadence across a complex, matrixed environment.

As a Product Portfolio Operations Director at JPMorganChase within Consumer & Community Banking Finance Product and Transformation, you will lead portfolio operations and strategic execution across multiple finance product areas and partner portfolios. You will enable clear decision-making, executive-ready communications, and measurable progress against enterprise priorities, while helping leaders drive change management and organizational effectiveness. You will also support talent and engagement outcomes for a product organization, ensuring teams stay focused on what matters most.

Job responsibilities

• Serve as chief of staff to the head of product, driving executive action tracking, meeting preparation, decision follow-through, and leadership communications
• Coordinate cross-product initiatives, aligning plans, roadmaps, metrics, and best practices with finance and partner leadership teams
• Produce executive-ready updates and materials that clearly communicate progress, trade-offs, risks, and decisions needed
• Drive portfolio prioritization and investment trade-off discussions, articulating options and expected benefits in a clear, outcomes-focused way
• Lead change management coordination across product, technology, data, design, and key partner functions to improve execution and adoption
• Shape enablement strategies for new tools and ways of working for a large finance employee population, focusing on adoption and measurable impact
• Operate as a front door and triage point for forecasting transformation work, ensuring clear intake, alignment, and delivery coordination
• Track and report productivity outcomes, translating improvements into insights that inform reinvestment and resourcing decisions
• Benchmark portfolio operations against leading product organizations and apply improvements to portfolio cadence, governance, and reporting
• Lead, coach, and develop a small team responsible for portfolio management, metrics, and reporting, setting high standards for quality and execution

Required qualifications, capabilities, and skills

• Formal training or certification on product portfolio operations concepts and 10+ years applied experience
• Three years of experience leading and developing teams, including setting priorities, coaching, and driving accountability
• Demonstrated ability to execute cross-portfolio initiatives in complex, matrixed organizations with multiple senior stakeholders
• Proven track record delivering strategic initiatives within finance, data, or product management environments
• Advanced stakeholder management skills, with the ability to influence outcomes, manage trade-offs, and drive alignment across functions
• Strong executive communications skills, including concise writing, storytelling, and creating leadership-ready materials
• Bias for action and sound judgment when operating with incomplete information, ambiguity, or shifting priorities
• Strong analytical and operational rigor, including defining metrics, tracking outcomes, and improving operating cadence
• Proficiency with common work management and productivity tools (for example, Jira, Excel, and PowerPoint) and the ability to learn modern data platforms quickly

Preferred qualifications, capabilities, and skills

• Experience supporting finance modernization, forecasting transformation, or process and controls modernization initiatives
• Experience building and running portfolio operating cadences (for example, objectives and key results, quarterly planning, and governance routines)
• Familiarity with modern data platforms (for example, Databricks) and AI-assisted tooling to improve workflow productivity
• Experience partnering with legal, risk, compliance, controls, human resources, and recruiting to drive smooth execution and governance
• Experience designing enablement and adoption strategies for enterprise tooling changes at scale

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans