Job Description

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

The Product Performance Manager is responsible for defining, tracking and driving performance metrics and related improvements, collaborating with Product and Design, Engineering and Commercial teams in defining and reaching our targets.
They will partner with Engineering to improve how analytics are captured and visualized using the latest technology and tools, ensuring data quality.

They won't just be "reporting numbers", they will be the architects of our performance ecosystem. From monitoring device connectivity to analysing mobile user retention funnels, they will provide the insights that drive our product roadmap.

They will turn raw data into actionable product and business insights and lead communications across the team and wider company.

They will be the "first responder" for data discrepancies, leading the triage to identify whether an issue stems from a bug, a tracking tag error, or a pipeline failure.

Main role responsibilities

• Define metrics at a product level/ for new features together with Product and Engineering, based on expected business outcomes. Areas to cover include software (app/web engagement, conversion funnels, advanced behaviours, etc), features and services (feature funnels, usage patterns, retention), hardware and connectivity.
• Create automated reports & dashboards to track product performance KPIs, using the latest technology and tools with Technology team
• Prioritise and manage work of data engineers to drive product analytics priorities
• Collaborate with Engineering to implement data quality processes - automated validation checks, monitoring systems - to ensure the accuracy of the data flowing into your reports.
• Implement required data streams to be able to extract necessary insights to improve and maximise product performance
• Lead communication of insights across the company: translate complex data sets into insightful narratives for Product teams and executive leadership.

Who you are

• Wide experience on digital analytics management understanding and setting up Data Layers, Analytics tools, and conversion funnels
• Digital product and/or Business orientation: familiarity with analytics frameworks for digital products or hardware.
• Structured and analytical thinker able to analyse data streams and draw actionable insights linked to expected business outcomes
• Excellent stakeholder management skills and experience working with people from multiple countries
• Ability to collaborate with other departments to develop, improve and implement process, policies and procedures to drive synergies and business efficiencies
• Excellent communication and presentation skills: ability to articulate business requirements into a clear data/KPI roadmap for the engineering team. Ability to summarise complex engineering/data concepts to a business audience.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Yearly bonus: 10%
• Annual leave: 28 days + bank holidays + the opportunity to buy/sell/carry over 5 days/year
• Charity days: 5 days/year
• Maternity leave: 52 weeks: the first 13 weeks are fully paid, followed by 26 weeks of half pay
• Private pension: You can contribute up to 5% of your basic pay with 2:1 matching from Vodafone up to 10%.
• Access to: private medical, private dental, free health assessments, share save scheme
• Additional discounts: Vodafone retail, gym, cinema, cycle to work, season ticket loan

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.