Job Description

Product Owner- Workflow Orchestration

Shared Services & Enablement

Full-time, Springfield, MA

The Opportunity

As the Product Owner- Workflow Orchestration, you will create the strategy, determine the business goals, formulate scope and develop a roadmap for the implementation of the Salesforce customer relationship management (CRM) platform and other large-scale strategic MassMutual initiatives intended to transform how we deliver service to our advisors and customers for years ahead.

In this role, you will partner with all levels of leadership and cross-enterprise parties (e.g. Operational areas, MMLIS, ETX, Legal, Compliance, Human Resources, etc.) on the execution of the advisor and customer engagement strategy.

The Team

As a key member of the Shared Services & Enablement Team—a highly collaborative group that drives engagement strategy across the enterprise—the Product Owner will shape the long‑term vision for how MassMutual equips its advisors and delivers service to customers. This role blends strategic thinking, cross‑functional leadership, product planning, and operational alignment to ensure that large‑scale initiatives deliver meaningful, future‑ready capabilities that elevate the overall service experience.

The Impact

This role defines and prioritizes product features that meet current and future customer and advisor needs. It partners across business areas—Operations, ETX, vendors, and subject matter experts—to deliver tools that optimize technology, improve service interactions, and drive business value. The position leads prioritization, scope, and timing of Salesforce deliverables; develops business requirements aligned to strategic outcomes; removes obstacles; evaluates risks; and makes key decisions that guide project direction and timelines. It also ensures each business area is operationally ready for transitions with minimal service impact.

Success in this role requires strong project leadership, data analysis, business knowledge, agility, resilience, and consistent stakeholder communication to maintain transparency on strategy, status, decisions, and challenges throughout the multi-phase effort.

The Minimum Qualifications

• Bachelor’s degree or 10+ years equivalent work experience in business consulting or project management in lieu of degree
• 5+ years of experience in working with various project delivery models (agile, waterfall, hybrid)
• 5+ years of experience with Salesforce, Genesys or other enterprise CRM/ Client Engagement platforms

The Ideal Qualifications

• Strong data analysis with experience managing complex and multiple data resources
• Able to provide insight and recommendations based on data analysis
• Financial acumen with experience in tracking and reporting benefit realization
• Knowledge of systems, processes and workflows within operations
• Excellent project management skills
• Proficient in Excel and PowerPoint
• Excellent written and verbal communication skills, including the ability to effectively present complex information clearly
• Extremely organized, detail-oriented individual, who is capable of self-managing and multi-tasking in a fast-paced, demanding environment.
• Ability to work independently with minimal direction and potential ambiguous situations
• Demonstrated ability to adapt to changing business priorities and a strong work ethic
• Ability to think strategically/big picture and understand how the pieces fit
• Ability to successfully manage work with current and sometimes competing priorities
• Ability to collaborate across diverse teams and organizations and influence outcomes.

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
• A collaborative environment where perspectives are welcomed
• Access to learning, development, and internal networks that support continuous growth and skill-building over time
• Employee-led communities and forums that foster connection, learning, and inclusion across the organization
• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

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MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

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