M&T Bank

Product Owner - ServiceNow CMDB, ITAM & CSDM

M&T Bank  •  $103k - $172k/yr  •  Buffalo, NY (Onsite)  •  4 days ago
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Job Description

The ServiceNow CMDB, ITAM & CSDM Product Owner is responsible for defining and executing the product strategy, roadmap, and governance model for Configuration Management (CMDB), IT Asset Management (ITAM), and the Common Service Data Model (CSDM).

This role ensures the platform serves as a trusted system of record for assets, services, and infrastructure, enabling operational excellence, risk reduction, audit readiness, and enterprise decision-making.

The Product Owner partners across ServiceNow COE, Enterprise Architecture, Infrastructure, and Risk teams to drive data quality, standardization, and adoption of integrated asset and service models

Primary Responsibilities

Product Strategy & Roadmap

  • Own and maintain the CMDB, ITAM, and CSDM product vision, roadmap, and backlog

  • Align platform capabilities to enterprise priorities (resiliency, audit, cost optimization)

  • Translate business, operational, and regulatory requirements into product features

  • Drive convergence of asset + configuration + service models

CMDB & CSDM Governance

  • Define and enforce governance frameworks including:

    • CI lifecycle standards and class design

    • Data ownership, stewardship, and certification

    • Identification and reconciliation rules

  • Establish KPIs for:

    • Data completeness, accuracy, timeliness, and compliance

  • Ensure traceability for audit, regulatory, and risk requirements

ITAM Strategy & Lifecycle Management

  • Own ITAM engineering support across:

    • Hardware Asset Management (HAM)

    • Software Asset Management (SAM)

  • Ensure alignment between assets and CIs in CMDB

Service Modeling & CSDM Adoption

  • Lead enterprise adoption of CSDM across maturity levels

  • Ensure alignment between:

    • CMDB, ITAM assets, and service relationships

  • Drive service mapping and dependency modeling for impact visibility

  • Drive automation to improve:

    • Data accuracy

    • Operational efficiency

Stakeholder Engagement & Adoption

  • Act as primary liaison across:

    • ServiceNow COE

    • Enterprise Architecture

    • Infrastructure / Application owners

  • Lead governance forums and working groups

  • Drive adoption through:

    • Training, communications, and standards enforcement

Risk, Compliance & Audit Readiness

  • Ensure CMDB and ITAM support:

    • Regulatory expectations

    • Third-party risk visibility

    • Business continuity and dependency mapping

  • Maintain audit-ready documentation and controls

  • Partner with Risk/Audit teams to remediate findings

Managerial/Supervisory Responsibilities:

No direct management responsibility, but while an individual contributor, the jobholder must manage activities through influence, accountability and ownership, functioning in an agile environment

Education and Experience Required:

Bachelor’s degree and a minimum of 4 years’ business, analytical, technical and/or product experience, or in lieu of a degree, a combined minimum of 8 years’ higher education and/or work experience, including a minimum of 4 years’ business, analytical, technical and/or product experience

Education and Experience Preferred:

  • Prior experience prioritizing across competing priorities and quickly-changing landscape

  • Prior experience actively seeking out multiple opinions, yet making independent decisions and influencing positive outcomes

  • Understanding of Design Thinking principles

  • Knowledge of basic product design and development best practices

  • Knowledge of Agile and Lean principles and practices

  • Experience working in partnership with user experience teams on product design

  • Experience developing/managing digital capabilities

  • Strong verbal and written communication skills

  • Specific subject matter expertise as required by assigned product

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $103,000.00 - $171,600.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Buffalo, New York, United States of America

M&T Bank

About M&T Bank

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. Founded in 1856 in Buffalo, NY we are now a top 11 full-service US-based commercial bank with a retail footprint across the east coast and wealth services available nationwide and abroad. As a bank, we offer advice, guidance, expertise, and solutions across the entire financial spectrum that combines M&T’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. We are a community-minded organization with more than 167 years of experience. We serve customers, community, and colleagues whether they be across the street, across the state or across the country.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values drive the work we do – integrity, ownership, collaboration, curiosity, candor and we seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Buffalo, New York
Year Founded
Unknown
Website
mtb.com
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