ING

Product Owner (Senior Customer Journey Expert) – iDEAL & WERO

ING  •  Amsterdam, NL (Hybrid)  •  11 days ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Ready to shape the future of European payments? We are looking for an experienced Product Owner (Senior CJE) for iDEAL & WERO. In this role you will drive key topics end-to-end—from customer journeys, capturing commercial opportunities and business requirements to go-live readiness, operations and risk.

Payments is on the move. With market trends like AI, Big Tech and Fintech shaping the future, ING Payments is working on the next step towards seamless and integrated Payments for our customers. You’ll work on one of the main strategic products for ING Payments, WERO, initially for Belgian, German and Dutch markets—with more countries to follow.

Within Tribe Payments NL, we build seamless payment journeys for millions of customers. As Product Owner for WERO, you translate strategy into a sharp roadmap and deliver value with full operational and risk ownership—refinement, planning, delivery and controlled go-lives.

ING Payments NL is one of the largest tribes within ING the Netherlands and based in Amsterdam. The tribe entails all products and processes associated with Payments within ING NL, servicing our 7 million customers every day.

The team

Your squad keeps iDEAL future-ready and grows WERO e-commerce—delivering cross-country rollouts across Belgium, Germany and the Netherlands and scaling beyond.

You collaborate daily with engineers, architects, operations and risk/compliance, plus stakeholders in NL, Belgium and Germany. You also align with external parties (other banks, iDEAL, EPI) on requirements, dependencies, roadmap and go-live dates.

How to succeed
We hire smart people like you for your potential. Our biggest expectation is that you’ll stay curious. Keep learning. Take on responsibility. In return, we’ll back you to develop into an even more awesome version of yourself.

  • 5–7 years’ experience as Product Owner, product manager or Customer Journey Expert in a corporate environment.
  • Payment knowledge and genuine excitement for WERO.
  • End-to-end ownership: roadmap, priorities, requirements, customer journeys, and operationalization.
  • Strong tech affinity: you partner effectively with engineers and architects and translate outcomes into delivery.
  • Commercial mindset.
  • Proven experience running delivery across business and IT, including controls and risk/compliance.
  • Strong stakeholder skills across countries; fluent English (Dutch is a plus).

Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.


The benefits of working with us at ING include:

  • 25-28 vacation days depending on contract
  • Pension scheme
  • 13th month salary
  • 8% Holiday payment
  • Hybrid working
  • Personal growth and challenging work with endless possibilities
  • An informal working environment with innovative colleagues


About us
Curious about how ING empowers people and businesses to move forward?

Discover what we do and what we can offer you

Questions?
Please visit our Frequently Asked Questions section to find some answers on questions you might have.

Contact the recruiter attached to the advertisement. Want to apply directly? Please upload your CV and motivation letter by clicking the ‘Apply’ button.

ING

About ING

ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers

Industry
Finance & Insurance
Company Size
10,000+ employees
Headquarters
Amsterdam, NL
Year Founded
Unknown
Website
ing.com
Social Media