Job Description

At the heart of everything we do is our vision to change lives every day, and our mission to grow The National Lottery responsibly and champion its impact.

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across the USA (Michigan and Illinois) and Europe, including Czech Republic, Austria, Greece, Cyprus and Italy.

While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, largescale transformation journey by creating a National Lottery that delivers more money to good causes.  

We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for…

A bit about the role

Reporting to the Head of Retail Technology, the Retail Delivery Product Owner will work hand-in-hand with the Retail Teams and Customer & Retailer Care as well as Scientific Games, Vodafone and other third-parties, to ensure that any Delivery applications, including SciTrak, Sitetracker and Gem continue to meet the evolving needs of the business. They will work with the business owners to understand and document changes in requirements, building a prioritised backlog of features, and work with the developers to deliver those changes into Production. They will also work within the Retail Technology team on service improvement and asset management, ensuring a service that is Fit for Purpose and meeting the needs of the business. As an analytical thinker, you will bring a mix of solution engineering and supply chain planning to develop operational solutions.

What you’ll be doing

• Provide functional expertise of the delivery applications, interfaces and processes used at Allwyn, including the maintenance of retailer assets and master data in Gem and SiteTracker.
• Collaborate with business owners, end users & third parties to define the strategy and roadmap for delivery systems.
• Work with application owners around scoping and designing of new features, and maintain a prioritized backlog of features to be delivered.
• Working with both internal and third-party technical teams (as appropriate) to develop and test new features and deliver them into Production.
• Ensure the applications comply with all external requirements, including privacy regulations and security standards.
• Monitor KPIs and use data to measure the success of the product.
• Support Retail Operations, Retail Lifecycle and C&RC teams in managing effective system requirements and business processes to ensure optimal efficiency in the business and increase operational efficiency.
• Analyse incidents, identify trends and proactively work to reduce recurrence.

What experience we’re looking for

• Strong background in operational and logistics systems, supplier management, asset control and inventory

• Developing functionality, creating user groups and operating system policies for Business systems
• Experience of working with retail systems, including point of sale hardware and software.
• Experience of FMCG or similar line of business.
• Experience of large, multiple system implementation projects, especially in the retail space.
• Hands-on experience managing all stages of the product life-cycle, including requirements gathering and testing.
• Experience of analysing products and suppliers to support the decision-making process.
• Working knowledge of software development methodologies
• Proven ability to build rapport with stakeholders and communicate clearly
• Experience of communicating with all levels of departmental management
• Excellent analysis and problem-solving skills plus attention to detail.
• Act with integrity and due care, skill and diligence in carrying out your duties.
• Demonstration of a professional, team-oriented approach coupled with strong self-motivation and personal initiative.
• Identifying and implementing new strategies for optimal operation in line with user requirements
• Coordinating with end users, technology teams, 3rd parties and the vendor to ensure that systems meet current operation requirements and develop a roadmap for enhancements

About us

At Allwyn, we are dedicated to changing lives and growing the National Lottery responsibly, championing its positive impact on people, places, and the planet.

• Innovation - We pride ourselves on it! We’re constantly looking for new ways to excite our customers, bringing new products to market to enjoy which is all supported by our responsible play values and making them accessible to all.
• Giving back – Did you know that playing the lottery generates around £30m a week for charities and good causes in the UK? Our aim is to have doubled this number by the end of the first 10-year license.
• Sustainability – Our aim is to become a net zero national lottery. We have 2030 targets to decarbonise our operations and energy. We’ve already transitioned to renewable energy providers, made our London and Watford offices zero gas, and ensured our fleet consists of low-emission vehicles. In addition, we’re working with our value chain partners to develop a net zero target date.
• Empowering every voice – We believe in creating a culture where everyone feels they belong, can be themselves, has access to opportunities and can thrive for the benefit of good causes. Our diverse teams are working hard to make all parts of The National Lottery inclusive – whether people play a game in a store or online, because when everyone can play, everyone wins..

An inclusive reward offering with wellbeing at the centre

At Allwyn, inclusion is built into how we care for our people. Our benefits and policies support colleagues and their families at every stage of life and career. By prioritising wellbeing and belonging, we create a workplace where everyone feels valued, rewarded, and empowered to succeed. Our people are more than colleagues - they’re winners, driving positive change and making a real difference in communities.

Benefits

• Company Bonus Scheme
• Matched pension contributions up to 8.5%
• 26 days annual leave + 2 Life Days (and bank holidays)
• Single Private Health Cover
• Complimentary Private Medical
• Income Protection
• Flexible Benefits – EV Scheme, Money Coach, Will Writing, Mortgage Advice, Dental and Eye Care Schemes.
• Enhanced Family Leave (Maternity, Paternity, Adoption)
• Wellness Allowance £500
• Employee Assistance Programme
• Discounted Health Assessments
• Volunteering Days
• Matched Funding

We are a Disability Confident Leader which means we’ve taken proactive steps to ensure our workplace is accessible and inclusive for disabled and neurodivergent colleagues and candidates. As part of this we offer an interview to disabled applicants who meet the essential requirements of the job.

If you need any assistance or adjustments to this job description or in the application process, please contact a member of the talent team at careers@allwyn.co.uk and we’ll be happy to help.