Job Description

The role of a Power Platform Product Owner involves overseeing the strategic direction, governance, and management of low code applications utilising Microsoft technologies at Heathrow.

The Product Owner will be leading the Power Platform Centre of Excellence (CoE) at Heathrow and will be responsible for

• Setting the strategic direction for low code application development utilising Power Platform, Copilot Studio and other Microsoft Technologies
• Leading the delivery and on-going management of 100s of business-unit specific and enterprise-wide applications
• Enabling best-in-class practices for the in-house development team and supplier development squads
• Supporting the wider community of makers building personal productivity apps.

This is a leadership role in Heathrow IT Products – Corporate and Digital Workplace team requiring excellent stakeholder management skills, experience in managing diverse in-house and supplier-side teams, deep technical expertise and seasoned influencing abilities.

This is an excellent opportunity for an experienced Power Platform or Dynamic 365 Product Owner to lead the Power Platform CoE at one of the busiest airports in the world.

• Setting the strategic direction for low code application development utilising Power Platform, Copilot Studio and other Microsoft Technologies to support Heathrow’s Digital Future beacon.
• Engaging with stakeholders including senior management (up to departmental director level) to set the strategic direction for digitising, digitalising and automating processes and accurately translate the vision into product roadmaps.
• Leading a multidisciplinary in-house team (currently 9-member strong and growing) by fostering a collaborative, supportive, and inclusive culture that values growth through mentoring, training, and professional certifications.
• Shaping requirements for Power Platform based solutions (primarily Microsoft Power Apps, Power Automate, and Copilot Studio whilst ensuring alignment with business and technology strategy
• Managing the backlog to deliver high-quality, scalable & secure solutions whilst balancing competing priorities and business, IT, and customer/ colleague needs.
• Facilitating collaboration with globally distributed teams (in-house and from suppliers) and wider IT to ensure product features meet stakeholder expectations and deliver measurable impact.
• Maintaining supplier & partner relationships including managing contracts and budgets with support from IT Business Partner and Procurement teams

• Excellent people management, influencing, negotiation and conflict resolution skills
• Experience in managing stakeholders in a large organisation up to Director level
• Experience of working in a matrixed organisation including working in an integrated team involving supplier partnering organisations.
• Experience mentoring a multi-disciplinary team of developers, technical leads, platform administrators, designers and business analysts
• Experience in technology development, product management or business systems analysis with the proven ability to simplify complexity
• Strong experience with systems and software delivered and operated within an enterprise environment.
• Functional and technical knowledge of Microsoft Power Platform (Power Apps, Power Automate, Copilot Studio etc.), Microsoft Azure Eco-System (Azure SQL, Blob Storage etc.)
• Understanding of canvas & model-driven apps, Dataverse and SPO and relevant best practice approaches,
• Understanding of deployment procedures, including solution-based deployment

#LI-Hybrid

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of HeathrowWorking arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.