General Information

We are looking for a new person to join our IT global team as a Product Owner for Service Management. You will be actively involved in creating the vision, strategy, and overall evolution of our ITSM ecosystem. In this role, you’ll bridge business needs and technical delivery and you will guide the development of intuitive ServiceNow solutions.

Your Key Responsibilities

• Define and maintain the vision and roadmap for IT Service Management solutions aligned with organizational goals;
• Act as the central point of contact between stakeholders, including IT teams, business units, and end-users;
• Gather, analyze, and prioritize business and functional requirements for ITSM tools and processes;
• Maintain and prioritize the product backlog, ensuring alignment with business value and technical feasibility;
• Collaborate closely with development teams to ensure timely and high-quality delivery of ITSM solutions;
• Participate in Agile ceremonies such as sprint planning, reviews, and retrospectives;
• Advocate for user experience and usability, ensuring ITSM tools are intuitive and effective;
• Organize and oversee training and support activities to ensure successful adoption of ServiceNow solutions;
• Define and monitor KPIs and performance metrics to evaluate ITSM effectiveness;
• Provide regular reporting and insights to stakeholders on product performance and improvement opportunities;
• Drive continuous improvement initiatives, incorporating user feedback and industry best practices;
• Stay up to date with ServiceNow capabilities, ITSM trends, and digital transformation practices;
• Identify and mitigate risks related to ITSM processes and tools, ensuring compliance with policies and standards;
• Ensure alignment with ITIL best practices to improve service delivery and operational excellence.

Your Qualifications

• University degree in Computer Science, Information Technology, Business Informatics, or alternative training with relevant professional experience;
• Several years of relevant professional experience in IT Service Management, Product Ownership, or similar roles;
• Proven experience working with ServiceNow ITSM platform, including modules such as Incident, Change, Problem Management, Service Catalog, and CMDB;
• Strong understanding of ITIL framework and best practices for service lifecycle management;
• Experience working in Agile environments (Scrum, Kanban) and participating in Agile ceremonies;
• Experience in product management or product ownership, ideally within ITSM or enterprise platforms;
• Strong experience in stakeholder management and requirements engineering;
• Ability to translate business needs into functional and technical requirements;
• Experience in training, user support, and change management initiatives;
• Fluent in English, spoken and written;
• Relevant certifications are a plus: ServiceNow Certified System Administrator, ServiceNow Certified Implementation Specialist, ITIL Foundation Certification, Certified Scrum Product Owner / ScrumMaster;
• Strong communication and interpersonal skills with the ability to collaborate across technical and business teams;
• Analytical mindset with the ability to derive insights and support data-driven decisions;
• Ability to drive user-centric design and ensure usability of solutions;
• Proactive attitude with a focus on continuous improvement and innovation.

Our Offer

• Onboarding & Integration: we help you settle in quickly through our onboarding program and a team that supports you;
• Health & Life Insurance: we provide private health plans and life insurance, so you can have peace of mind;
• Discounts: enjoy discounts from our partners on activities, trainings, goods etc.;
• Bookster Subscription: are you a passionate reader? Then you can borrow your favorite books from the Bookster Library;
• Professional Development: with our variety of projects and teams, you'll be able to learn new skills, develop and shape the career path that fits you best;
• Bonuses: performance bonuses reward your achievements, and through referral bonuses we thank you for helping our team grow;
• Gift for Special Occasions: celebrate Easter, 8th of March or the Winter Holiday;
• Vacation Days: we truly believe in long-term partnerships, and we’re committed to supporting your well-being with a generous vacation policy from the start of your journey with us;
• Meal Tickets: we’re happy to offer meal tickets as part of your everyday benefits, helping make your lunch breaks more enjoyable;
• Flexibility: you can balance your work and personal life with arrangements tailored to your job and responsibilities.