Join us as a Product Owner for SEPA, FX & IP
We’re looking for someone to support senior management in driving the development of our digital channels’ priorities and investment needs
You’ll be putting the customer at the heart of our digital channel plans and constantly improving their digital journey
This is an opportunity to oversee the service delivery of our digital channel set, making sure all aspects of our digital customer journey deliver an exceptional customer experience
You'll work from home some of the time, but you'll also spend a significant amount of time working from the London or Manchester office
We’re looking for someone to own the digital journey, driving aspects like performance management, service proposition and customer experience. You’ll be setting the vision for a whole host of digital features, making sure that we create a world-class digital experience for our customers. What’s more, you’ll take ownership of the digital roadmap and the definition, management and prioritisation of the digital backlog.
You’ll also be:
Working with stakeholders and delivering on KPI’s to inform and monitor the digital customer experience
Making sure that continuous improvements in financial spend is within agreed budgets
Identifying, managing and escalating conduct risk to deliver key customer outcomes
In this role, you’ll need to have strong knowledge of SEPA, Transactional Foreign Exchange (FX) & International Payments (IP), along with previous experience of working in a Scrum or Agile team. You’ll need the ability to innovate, partner and collaborate with customers and colleagues to implement the best digital experience for our customers. In addition, you’ll have a successful track record of digital delivery and operations along with digital channel management and human centred design experience.
You’ll also be expected to have:
Good understanding of the SEPA, FX and IP customer journey, the gaps within it and the strategic and regulatory roadmap for the product set
An understanding of the needs of business customers and how we can serve them digitally
A passion for customer centric design
Familiarity with digital product management techniques, such as Lean start-up
Hours
35
Job Posting Closing Date:
05/06/2026Ways of Working:Hybrid
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
