Job Description

Join us

At Vodafone, we’re not just shaping the future of connectivity for our customers — we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world.

If you want to grow your career whilst finding the right balance between work and life, Vodafone offers the opportunity to help you belong and make a real impact.

Who you are:

You're someone who enjoys bringing clarity to ambiguity and turning ideas into actionable outcomes.

Passionate about customer experience and delivering meaningful business value, you thrive at the intersection of customer needs, business priorities and Agile delivery. You are naturally curious, analytical and collaborative, with a talent for understanding complex problems, challenging assumptions and uncovering opportunities to improve our customers’ life cycle experience including, but not limited to, customer communications & billing.

You enjoy working with stakeholders across the organisation, helping shape initiatives from concept through to delivery readiness. Whether facilitating workshops, defining requirements or exploring opportunities for improvement, you're motivated by knowing your work directly influences the experiences customers receive and the value delivered by the organisation.

Most importantly, you're energised by helping teams focus on the right work and outcome, ensuring initiatives are well-defined, customer-centric and set up for successful delivery.

What you’ll do

The challenge for you:

• Shape The Future Pipeline of Value – You'll play a key role in identifying, shaping and preparing initiatives that deliver meaningful outcomes for both customers and the business. Working with stakeholders across multiple functions, you'll help transform ideas, challenges and opportunities into clear, deliverable requirements.
• Champion Customer-Centric Thinking – You'll help ensure customer needs remain at the centre of decision making. By understanding journeys, pain points and business objectives, you'll influence how initiatives are defined and prioritised before they enter delivery.
• Drive Demand Management & Prioritisation Readiness – You will work closely with the CX Delivery lead to understand roadmaps and business priorities for both the Communications squad and all other Value delivery channels across the organization (e.g Value Stream & AD). You'll own the intake and coordination of new initiatives, ensuring all work entering the squad is clearly defined, understood and ready for prioritisation. You will create transparency across the demand pipeline and help maintain focus on the highest-value opportunities.
• Enable Successful Planning & Delivery – You'll work closely with Product Owners specifically the Communications & CX Value Delivery PO , Value Stream product & business owners, project managers, stakeholders and delivery teams to ensure initiatives are appropriately sized, understood and prepared for planning activities. Your ability to create clarity and alignment will be key to enabling successful delivery outcomes.
• Build Strong Stakeholder Partnerships – You'll become a trusted partner to stakeholders across business and technology teams, supporting discussions, facilitating workshops and helping drive consensus around customer and business priorities.
• Identify Risks, Dependencies & Opportunities – You'll proactively identify dependencies, assumptions and risks while also uncovering opportunities to improve customer outcomes, operational efficiency and business performance.
• Continuously Improve How We Work – You will work with, and support the Communications & CX Value Delivery PO to implement and drive identified opportunities to improve delivery effectiveness, team performance and the overall experience of working within the squad. You'll help evolve and improve demand management, planning and discovery processes, ensuring teams can respond effectively to changing priorities while maintaining focus on value delivery.
• Governance & Continuous Improvement – You'll be accountable for maintaining a healthy, transparent and prioritised Product Backlog, ensuring upcoming work is clearly defined, appropriately sized and ready to support planning and delivery activities. You will monitor backlog health metrics, identify gaps, aging demand or refinement issues, and work with stakeholders to maintain a steady flow of high-value opportunities entering delivery.

What you need:

• Experience as a Product Owner, Business Analyst, Product Analyst, Project Coordinator or similar role.
• A passion for improving customer experiences and delivering measurable business value
• Ability to balance customer, commercial and operational considerations when defining solutions.
• Experience gathering, analysing and documenting business and customer requirements.
• A good understanding of Vodafone billing – processes and systems, would be advantageous but is not essential.
• An understanding of Agile delivery methodologies.
• Excellent stakeholder management, communication and facilitation skills.
• Ability to translate complex business needs into clear and actionable requirements.
• Experience creating features, user stories and acceptance criteria.
• Strong analytical and problem-solving skills.
• Experience using Jira.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background.

If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply — you may be the right candidate for this role or another opportunity.

What’s in it for you?

The flexibility to work how you perform best, with hybrid ways of working and real focus on work-life balance

A competitive package including salary, bonus and a strong pension to support you now and long-term

‘’Generous’’ flexible benefits allowance, plus access to comprehensive health and wellbeing support

Access to our on-site wellness centre and gym, alongside a wider wellbeing programme

Free mobile plan, device offers and exclusive discounts for you, your family and friends

Market-leading family policies and flexibility to support you at every stage of life

Real opportunities for career growth through learning, development and internal progression

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us.

Through our technology, we empower people — connecting everyone regardless of who they are or where they live — and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community with many different minds, abilities, backgrounds and cultures.

We’re committed to increasing diversity, ensuring equal representation, and making Vodafone a place where everyone feels safe, valued and included.

Vodafone is committed to supporting candidates with disabilities during the recruitment process. If you require any adjustments, please let us know.

Together we can.

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