Job Description

What you will do. A glimpse in your role:

Reporting to the Product Manager, you will own Global Blue’s Customs Integration Platform, ensuring seamless integrations with customs authorities and external partners worldwide.

You will drive product features end to end — from idea and requirements to implementation and launch — while continuously enhancing existing capabilities and identifying new opportunities based on market and business insights.

Working within a dedicated SCRUM team, you will define priorities, set timelines, and represent the business perspective to ensure successful,high-quality delivery. With a strong mix of business and technical understanding, you will collaborate closely with Engineering, Project Management, Business Units, and Commercial teams to turn strategy into execution.

Every action has an impact. You will make a difference here if:

• You define product requirements based on inputs from the Commercial/Business Unit and Technology strategy.

• You own, prioritize, and maintain the Product Backlog.

• You translate business features into detailed user stories and define clear technical requirements.

• You gather the voice of the customer and drive product improvement decisions based on market and customer needs, in close collaboration with commercial and technical counterparts.

• You define the Product Roadmap, including the go-to-market approach, in alignment with the Product Manager.

• You promote the product internally and externally to customers and partners.

• You manage product KPIs and continuously optimize Total Cost of Ownership (TCO) across development and operations.

Reporting and collaboration

• You manage requirement dependencies with other teams, negotiating and reprioritizing when necessary.

• You support the SCRUM team during sprints by providing business perspective and enabling informed decision-making.

• You work closely with the Product Manager, Commercial/Business Units, and Technology teams to ensure strategic alignment and successful product delivery.

Key competencies to empower your journey. You'll drive towards success if:

• You hold a university degree in Computer Science, Engineering, or have equivalent relevant work experience.

• You bring at least 2–3 years of experience as a Product Owner, Product Manager, Business Analyst, or in a similar role.

• You have solid knowledge of requirements engineering standards (user stories, use cases, UML, etc.).

• You demonstrate strong ability to collect, clarify, and translate business requirements into documentation and conceptual designs that support product enhancement and development.

• You have broad knowledge of infrastructure and application technologies, including (but not limited to) SOA, web services, microservices, and application development.

Preferable skills and competencies

• Strategic thinker with an entrepreneurial mindset

• Strong customer orientation with a passion for improving processes, products, and user experience

• Proven ability to gather, analyze, and translate business requirements into structured documentation and conceptual designs

• Ability to quickly learn new systems, applications, and processes

• Excellent presentation and stakeholder engagement skills

• Strong collaboration skills with the ability to drive consensus across teams

• Comfortable working independently and as part of a team

• Strong time management skills with the ability to meet deadlines

• Positive attitude with a solutions-oriented mindset

• Ability to operate effectively in a multicultural, multinational environment and mobilize cross-functional teams

• Experience with Atlassian products.

• Knowledge of Splunk.

Together, we go further:

At Global Blue, great work happens when talented people come together in a supportive and inspiring environment Here’s what you can expect:

• A role in a fast-growing, international company

• Opportunities for professional development and career growth

• A multicultural workplace, collaborating with colleagues worldwide

• Inspiring team members and a dynamic, forward-thinking culture

• A range of employee benefits, including:

• Employee referral program

• Team-building activities and events

• Annual Christmas Party and more

We foster career growth through internal mobility, embrace an Agile Working Model, and prioritize work-life balance Committed to sustainability, we focus on creating positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we value client satisfaction, collaboration, innovation, and shared success

Feels like you? Explore further!

Let’s write the future together: apply now!

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