Job Description

About us 

Cancer Council NSW (CCNSW) is a community funded and focused not for profit. We are the largest cancer charity in NSW and our point of difference is that we work across every area of every cancer, from research right through to support. 

At CCNSW we understand that nothing feels better than doing work you really care about. As Australia’s leading organisation supporting all people impacted by all cancers, we understand how good it feels to make a difference. We know that almost 1 in 2 Australians are affected by cancer during their lifetime, by joining the passionate team at CCNSW you’ll know that each day the work you’re doing will positively impact people in your life and Australia.  

About the teamAbout the role:

The Cancer Information and Support Services (CISS) Division aims to empower and support people affected by cancer, so that no-one needs to face cancer alone. This Division assists people as they navigate the cancer journey, easing their emotional and practical burdens and helping them make informed decisions.

CISS is currently delivering a portfolio of concurrent digital initiatives, including integration with the National Cancer Navigation Service which will introduce a new national digital front door into our services, new CRM, and referral pathways; implementation of digital transformation solutions to support multimodal service delivery and workflow redesign; and delivery of a Service Provider Portal to modernise referral management and strengthen engagement with external service providers.

The Product Owner - CISS Digital Experience is accountable for the product vision, roadmap, and end-to-end integrated digital service experience across CISS initiatives. The role defines priorities through a single integrated backlog, makes strategic trade-off decisions on content, features, scope, and sequencing, and sets a clear view of what good looks like for users and the organisation. It also provides oversight of business-as-usual enhancements, maintenance, and optimisation across core CISS digital platforms to ensure service continuity and ongoing improvement. Representing the voice of clients, staff, and providers, the Product Owner ensures digital investments are aligned to user needs, service outcomes, and National Navigation release objectives.

Please note this is a Full-time 12 month contract.

About the benefits: 

• Generous salary packaging options that can increase your take home pay by paying certain expenses using pre-tax dollars up to $15,900 a year. 
• Recognised for Voice Project's 2021 and 2023 "Best Workplace" Award as well as Xref “Best Workplace” in 2025. 
• A balanced organisational approach to WFH and office   
• Additional performance-based leave available. 
• Work for purpose and know that your work fosters an engaged, diverse and culturally aware organisation. 
• Discounts available for everyday expenses such as private health, retail and fitness 

Key responsibilities of the role:

• Own the product vision and roadmap for the integrated CISS digital experience, ensuring alignment across Navigation Enablement, service digitisation, and the Service Provider Portal projects.
• Define the target experience and future state for clients, staff, and providers, ensuring digital initiatives contribute to a coherent and value-driven service model.
• Drive prioritisation of digital initiatives in partnership with IT, balancing strategic value, resource capacity, and budget to deliver greatest impact.
• Maintain a single integrated and prioritised backlog across CISS digital initiatives, aligned to strategic objectives and National Navigation service releases.
• Make strategic trade-off decisions across competing demands, including feature priority, content scope, sequencing, and minimum viable product versus future state.
• Represent the voice of the user, including clients, staff, and providers, and ensure user needs are reflected in product priorities and design decisions.
• Work closely with the Program Manager to ensure strategic product priorities are translated into integrated delivery plans and executable work packages.

About you: 

Essential: 

• Experience as a Product Owner, Service Owner, or similar role with accountability for product vision, roadmap, and backlog prioritisation in a complex digital environment.
• Proven ability to manage competing priorities and make clear trade-off decisions on features, scope, sequencing, and MVP versus future state.
• Strong understanding of user needs and experience design, with the ability to translate these into product priorities and outcomes.
• Understanding of service design, human-centred design, or customer experience approaches.
• Experience aligning workflows, systems, and stakeholder needs to support coherent end-to-end service experiences.
• Strong stakeholder engagement, communication, and influencing skills across operational, business, and technical teams.
• Strong analytical judgement, with the ability to define success measures and use evidence to refine priorities and decisions.

Desirable: 

• Experience delivering customer-facing digital services, digital transformation, or workflow redesign initiatives.
• Exposure to CRM, portal, telephony/contact-centre, referral, or integration platforms, ideally including Microsoft Dynamics 365.
• Experience in healthcare, community services, not-for-profit, or similarly complex service environments.

 CCNSW is an inclusive place to volunteer and work.  We embrace diversity, celebrate our differences, and inspire each person to be their authentic self at work.  As we strive to represent the communities we serve, we welcome and actively encourage applications from Aboriginal and Torres Strait Islander people and other diverse groups. 

If you require any adjustments to submit your application, please get in touch with Blayze Thomas at careers@nswcc.org.au  

Job ad closing: 12/06/2026