Job Description

iGaming:
If it’s iGaming, we know a thing or two. At Light & Wonder, It’s all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.

We are looking for a commercially savvy Business Analyst – Product Owner to lead key capabilities within our Player Account Management (PAM) platform. You’ll own the discovery, definition, and delivery of features across core modules including Identity & Access Management (IAM), Player Relationship DB (single customer view), Responsible Gaming, Wallet & Payments, KYC, Bonusing, Campaigns, Loyalty, Player Registration & Journeys, and integration APIs.

You’ll collaborate across Product, Engineering, Compliance, CRM, Payments, Fraud/Risk, BI, and Operations to ship secure, compliant, high-availability services that scale across multiple brands and markets. Candidates with hands-on iGaming PAM experience (operator or vendor side) are highly preferred.

Product Ownership & Strategy

• Own outcomes for one or more PAM modules—set vision, measurable goals, and roadmap aligned to regulatory, market, and commercial priorities.

• Translate business strategy into clear epics, user stories, acceptance criteria, and prioritized backlogs (value vs. effort, risk, and compliance).

• Lead discovery (workshops, stakeholder interviews, process mapping, prototyping) and delivery (refinement, sprint planning, demos, UAT, rollout).

• Define success metrics and experiment (A/B tests, feature flags) to continuously improve conversion, trust & safety, and operational excellence.

Responsibilities

• Support the roadmap and backlog for one or several PAM modules (IAM, Player, Responsible Gaming, Wallet & Payments, KYC, Bonusing, Campaigns, Loyalty, Registration, etc.).

• Translate strategy into delivery: epics, user stories, acceptance criteria; prioritize by value, risk, and compliance.

• Lead discovery & refinement: map key journeys and processes; define essential data and API needs.

• Drive delivery with Engineering/QA: sprint planning, user story refinement, demos, UAT, and releases across brands/markets.

• Ensure regulatory compliance (e.g., AML/KYC, RG, GDPR; market-specific rules) and auditability.

• Support integrations by working with external PSPs, KYC providers, CRM/CDP, fraud/risk tools, and external service providers.

• Track and improve KPIs (conversion, KYC pass, deposit success, bonus engagement, reliability).

• Champion non-functional requirements: availability, performance, security, observability, and data quality.

• Coordinate stakeholders (CRM, Payments, Risk/Fraud, BI, Ops, Support) and communicate status, risks, and decisions.

• Maintain core artifacts (PRDs, roadmaps, process maps) and ensure traceability and change control.

• Support operations: Customer Acceptance, incident triage, post-incident reviews, and continuous improvement.

• Support go-live readiness: Collaborate with Product, Delivery and release management to ensure appropriate documentation, training, and rollout plans are supported

Qualifications

· A degree in a science, technology or mathematical subject and or suitable gaming industry experience

Experience

• Significant Gaming industry experience working for a solutions provider or operator

• Comfortable working with VP and C levels internally and at customer sites

• Very comfortable with technology and working with technologists (coding experience is not needed)

• Experience working with multiple SDLC and delivery methodologies

• Understanding cross functional and geographically dispersed team dynamics

Personal attributes

• Good interpersonal skills

• Demonstrable oral and written communication skills

• Strong presentation skills and will present business strategies

• Team players with a desire to support and nurture

• A self-starter mentality who is capable of self-organizing and able to analyse lots of information from many sources

• A strong analytical mind

• Has a system thinking and continuous improvement mentality

• Willing to stand up for your convictions

Why would you enjoy working with us at Light & Wonder?

• Competitive benefits, an open and supportive environment as well as a modern and exciting workplace

• The opportunity to interact with global teams on a regular basis

• Tangible and genuine development - at Light & Wonder, you can take your career where you want it to go!

And if that’s not enough; you will get to enjoy a stunning work location and flexible working practices whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career.

#LI-Hybrid

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