Job Description

Dye & Durham, a leading global provider of cloud–based software and technology solutions, provides critical information services and workflows used by clients all over the world to manage their process, information, and regulatory requirements. The company is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees. It offers rewarding opportunities for those with legal, tech, financial services and government relations expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland, South Africa and Australia, a fulfilling career awaits you at Dye & Durham.

Job Description

We are seeking an experienced Product Owner to support our Canadian conveyancing portfolio, with a specific focus on our flagship Canadian conveyancing platform, Unity™.

This is a hands-on, multifaceted Product Owner role. The successful candidate will balance business-as-usual (BAU) ownership (including production support, incident response, and defect prioritization) with forward-looking product discovery and delivery for our flagship platform.

The role is hybrid. Candidates will be expected to work Canadian Eastern Time hours to support Canadian clients and delivery teams during Canadian business hours.

Key Responsibilities

• Translate product strategy, customer needs, compliance considerations, and operational dependencies into clear user stories, acceptance criteria, process flows, and functional specifications.
• Play a key role in backlog refinement and estimation
• Plan and manage sprints for the team.
• Run daily standups with the team.
• Provide input to and assistance with user documentation
• Create formal functional specifications and system design specifications where necessary
• Troubleshoot support issues to determine whether resolution requires development fixes
• Triage and support production incidents escalated to Product
• Help manage the transition from legacy conveyancing products to the Unity platform by supporting phased migration, customer readiness, internal enablement, and operational continuity.
• Maintain a strong understanding of customer workflows, competitor offerings, regulatory expectations, and market trends in Canadian conveyancing and AI-enabled legal technology.
• Work closely with Product Management, Engineering, UX, QA, Support, Operations, Sales, Marketing, Finance, and regional subject-matter experts to deliver platform capabilities that are commercially viable, operationally supportable, and technically scalable.

This role requires a Product Owner who can operate with urgency, structure, and sound judgment in a high-priority transformation environment.

Skills, Knowledge and Expertise

• 4+ years as a Product Owner / Business Analyst in software development context.
• Strong Agile delivery experience, including backlog ownership, refinement, sprint planning, estimation support, running standups, acceptance validation, and release readiness.
• Experience translating business and customer needs into prioritized, actionable work for engineering.
• Proven ability to write clear and high-quality user stories, acceptance criteria, use cases, functional specifications, process flows, business rules, and create simple wireframes.
• Strong problem-solving skills with the ability to investigate defects, reproduce issues, analyse data, identify root causes, and work with engineering toward resolution.
• Able to produce functional/system design specs (where necessary) and partner on user docs and release notes.
• Technical fluency with APIs, SSO, and basic SQL for validation.
• Ability to research competitors, analyze market trends, and incorporate insights into product decisions.
• Excellent stakeholder management skills, with the ability to align competing priorities across Product, Engineering, UX, QA, Support, Operations, Sales, Marketing, Finance, and regional business teams.

Familiarity with legal practice management workflows (matter management, billing, trust accounting, conflict checks) will be a distinct advantage.

Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.

Do you share our DNA?

• We ask how tomorrow can be better than today
• We are passionate about solving our customer's challenges
• Our ideas break boundaries
• We value different perspectives and encourage dialogue
• We take ownership and celebrate together

In line with the amended Employment Standards Act 2000, the salary range for this role is: $115K - 125K, dependent on assessment of skills during the interview process.

At Dye & Durham, we are fortunate to connect with exceptional talent across our business. While we carefully evaluate every submission, if you do not hear from our Talent team within 14 days of applying, it indicates that we are moving forward with other candidates for this role. Due to volume, we are unable to provide personalized feedback on initial applications, but we encourage you to stay connected for future opportunities.

#DDhp

Do you share our DNA?

We ask how tomorrow can be better than today

We are passionate about solving our customer's challenges

Our ideas break boundaries

We value different perspectives and encourage dialogue

We take ownership and celebrate together

At Dye & Durham, we are fortunate to connect with exceptional talent across our business. While we carefully evaluate every submission, if you do not hear from our Talent team within 14 days of applying, it indicates that we are moving forward with other candidates for this role.

Due to volume, we are unable to provide personalized feedback on initial applications, but we encourage you to stay connected for future opportunities.