Job Description

Avenga is an international engineering firm helping businesses operate with AI at the core. With 6,000+ experts worldwide, we combine engineering expertise with AI-native thinking to turn ambitious ideas into real-world impact across industries, technologies, and markets.

Core skills you’ll bring

• Product ownership and backlog management for Service Assurance systems
• Strong knowledge of user stories, acceptance criteria, and backlog prioritization
• Experience with service assurance tools: fault management, performance monitoring, service quality, and ticketing
• Ability to translate operational needs into clear product requirements
• Stakeholder management across development, NOC, and field service teams
• Understanding of telecom service monitoring, SLA management, and compliance requirements

The impact you'll create

• Drive the evolution of Service Assurance platforms and processes
• Improve SLA visibility, service performance, and operational efficiency
• Turn customer and operational feedback into actionable product improvements
• Enable faster and more effective incident response and resolution
• Ensure service monitoring and reporting meet regulatory requirements
• Support the delivery of scalable, customer-focused Service Assurance solutions

 What supports your journey

People are at the core of Avenga. We provide equal opportunities regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or any other characteristic. We are committed to a respectful environment where everyone can be themselves, share their ideas, and feel that they belong.