What You'll Be Doing

• Own and articulate the business vision for your product area, shaping how customers and team members interact across digital and instore touchpoints.
• Serve as the business’s decision maker for your agile team(s), guiding direction and ensuring alignment with business priorities.
• Translate business strategies into clear product roadmaps, working closely with IT partners to bring new experiences, capabilities, and enhancements to life.
• Drive product initiatives end-to-end, ensuring features support key business goals—customer engagement, loyalty growth, operational efficiency, and seamless experience.
• Lead with a strong business perspective, prioritizing backlog items based on business impact, customer value, and feasibility.
• Partner closely with engineering, UX/UI, analytics, loyalty, merchandising, marketing, and customer care teams to deliver solutions that move the business forward.
• Champion the voice of the customer, ensuring feedback, sentiment trends, and insights shape product direction and business decisions.
• Analyze business and customer data—including loyalty performance, VoC themes, buying behavior, and market trends—to refine strategy and inform decision making.
• Advocate for a cohesive omnichannel experience, ensuring digital and instore interactions work together to support business goals.
• Bridge communication between business and IT, clarifying requirements, resolving ambiguity, and ensuring teams move in lockstep.
• Actively participate in agile ceremonies, representing the business perspective and ensuring work remains aligned to strategic outcomes.
• Share updates and insights with transparency, keeping leaders and partners aligned on progress, risks, and results.

What You Bring With You (Qualifications)

• Bachelor’s degree or equivalent experience.
• 2–4 years of business experience in Merchandising, Retail, Loyalty, eCommerce, Omnichannel, or Voice of Customer.
• Strong understanding of VoC programs, customer feedback insights, loyalty drivers, and customer engagement strategies.
• Business understanding of retail operations, digital commerce, and customer behavior.
• Ability to translate business objectives into clear product requirements and prioritization frameworks.
• Basic awareness of SEO/SEM principles.
• Strong analytical mindset with the ability to interpret customer and business data to guide decisions.
• A proactive, business led approach focused on delivering measurable value and improving customer sentiment.
• Ability to confidently communicate and present business priorities to IT teams and cross functional partners.
• Quick learner with ability to master business systems and identify opportunities to reduce friction or enhance experience.
• Highly organized, detail oriented, and comfortable managing multiple business driven priorities.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Awareness of compliance, IP, and business governance considerations.