Job Description

The Role:

We are seeking an experienced Product Owner to lead the migration. This role will drive product strategy, backlog execution, and stakeholder alignment to deliver a seamless, compliant, and business-value-driven transformation across various functions.

Key Responsibilities:

• Product Ownership & Strategy

  • Define and own the product vision, roadmap, and backlog for the CRM migration program

  • Translate business needs into clear user stories, acceptance criteria, and prioritized backlog

  • Align CRM capabilities with commercial excellence, omnichannel engagement, and customer experience goals

• Migration & Transformation Delivery

  • Lead functional design and migration from Veeva CRM to Salesforce Life Sciences Cloud

  • Ensure data migration integrity, including HCP/HCO master data, interactions, and consent management

  • Support process harmonization and standardization across regions and brands

• Stakeholder Management

  • Collaborate with Sales, Marketing, Medical Affairs, Patient Services, Compliance, and IT stakeholders

  • Act as the primary interface between business and delivery teams (Dev, QA, Data, Integration)

  • Drive decision-making forums, backlog grooming, sprint planning, and demos

• Agile Execution

  • Own Agile ceremonies: sprint planning, backlog refinement, reviews, retrospectives

  • Ensure timely delivery of high-quality increments aligned with business priorities

  • Continuously optimize backlog based on business value and feedback loops

• Compliance & Regulatory Alignment

  • Ensure CRM solution adheres to pharma compliance requirements (e.g., promotional guidelines, consent, transparency reporting)

  • Collaborate with Legal/Compliance to embed auditability and regulatory controls

• Integration & Ecosystem Enablement

  • Drive integration with key platforms such as:

    • Marketing automation (SFMC / Adobe)

    • Data platforms (MDM, CDP, Data Lake)

    • Patient Services / HUB systems

    • Support omnichannel engagement enablement and analytics integration

Requirements:

• 8–12+ years of experience in Product Ownership / Business Analysis / CRM transformation

• Strong experience in Veeva CRM and Salesforce (preferably Life Sciences Cloud or Service Cloud)

• Proven track record in CRM migration or large-scale digital transformation in pharmaceuticals or life sciences

• Deep understanding of:

  • HCP engagement models

  • Field force operations

  • Pharma compliance & regulatory requirements

• Hands-on experience with Agile/Scrum delivery models

• Strong stakeholder management and executive communication skills