Job Description

About Ramboll

Founded in Denmark, Ramboll is a foundation-owned people company. We have more than 18,000 experts working across our global operations in 35 countries. Our experts are leaders in their fields, developing and delivering innovative solutions in diverse markets including Buildings, Transport, Planning & Urban Design, Water, Environment & Health, Energy, and Management Consulting. We invite you to contribute to a more sustainable future working in an open, collaborative, and empowering company. Combining local experience with global knowledge, we together shape the societies of tomorrow.

Ramboll in India

Ramboll has more than 1800+ experts working across five offices in India applying their passion to deliver innovative solutions in markets as diverse as Buildings, Transport, Planning & Urban Design, Water, Environment & Health and Energy. Founded in Denmark, Ramboll is a people company. We invite you to contribute to a sustainable future working in an open, collaborative and empowering culture.

Product Owner – Digital Employee Support

Chennai, India

Our 18,000 colleagues use their expertise every day to shape sustainable societies where people and nature flourish. In the Digital Employee Journey function at Ramboll, we are committed to removing friction and enabling our colleagues with great technology and capabilities so that they can focus on this important mission.

Are you energised by the possibilities of AI to improve how people access information and support? Are you motivated to help shape a digital employee experience that enables Ramboll's 18,000+ colleagues across 35 countries? Are you a curious, employee-first product manager who believes that great experiences are built on well-designed workflows and well-governed systems?

If this sounds like you, or you're curious to learn more, then this role could be the perfect opportunity. Join our Digital Employee Journey team as our new Product Owner

Your new role

As our new Product Owner, you will join the Digital Employee Journey team on a permanent basis, reporting to the Head of Digital Employee Journey and working closely day-to-day to support our Senior Product owners for Digital Employee Support and Digital Workplace.

Your role will evolve with business needs for product management of our core employee-facing products for collaboration, communication, support, and general productivity.

Your focus during the first 5 months of this permanent position will be on covering key areas of the Digital Employee Support product area while the Senior Product owner is on parental leave. This includes how employees access support, self-service, and knowledge across digital channels such as assisted support and ServiceNow.

You will also collaborate with the Digital Workplace Senior Product Owner on knowledge management and digital employee experience (DEX) topics.

Based in our Chennai office, you will work alongside a global, international community of Tech Partners, Tech Operations colleagues, engineering and build partners, data and AI specialists, the Digital Adoption team, and enabling functions at Ramboll. You will be exposed to a wide range of stakeholders across the business with the opportunity to develop a strong network across our business.

Expect a collaborative, outcomes-driven environment where employee advocacy, AI-enabled experiences, and product ownership are championed.

Your key responsibilities will be:

• Owning employee experience-led product roadmaps and acting as the day-to-day decision point for cross-product trade-offs with key stakeholders — framing product work in terms of experience outcomes and value created in end-to-end employee journeys following established principles and standards. Enforcing standards and resolving experience-level questions and escalations (e.g. where multiple SME stakeholders are involved). Defining requirements for operational execution by the Tech Operations team.
• Interim covering the Digital Employee Support product ownership —Setting requirements, frameworks and roadmap for how digital employee support services are designed across Ramboll, with a focus on consistency, scalability, and employee centricity. This includes standardising patterns for support journeys across service areas such as technology, workplace, and HR-related services.
• Supporting Senior Product Owners for Digital Workplace and Digital Employee Support — providing day-to-day support and sparring across both product areas, with a particular focus in your first several months on knowledge management and DEX topics that span Digital Employee Support and the Digital Workplace.
• Co-developing the knowledge management framework as a cross-team collaboration — partnering with the Digital Workplace product team, the adoption team, and other key stakeholders across our enabling functions and the business to ensure content is user-centric, structured for scale, and fit for both human-assisted and AI-driven support.
• Further developing our DEX and efficiency metrics — building on existing measurement approaches to mature how we track digital employee experience and efficiency, contributing to broader Ramboll Tech KPIs, and turning product usage and support data into meaningful insight that informs prioritization and continuous improvement.

Qualifications

About you

• Proven experience as a Product Owner for employee-facing support and/or digital workplace products in a large matrix organization, with a track record of developing and owning a product roadmap, managing a product budget, and leading agile sprints for continuous improvement
• Hands-on experience with enterprise platforms — ServiceNow and the Microsoft 365 suite are an advantage — including how these products support employee service delivery, self-service, knowledge, and the everyday digital workplace.
• Energised by the possibilities of AI — you see a future where friction to accessing information and services is removed, while systems of record and SME accountability remain clear and well governed in the backend; working knowledge of AI within Enterprise Service Management systems and/or Microsoft 365 (Office, OneNote, Teams, OneDrive), SharePoint (intranet and storage platform governance), and Power Platform is a strong advantage. Highlight any demonstrated experience in these systems (or similar) in your application.
• Strong product management driven by data and value creation — able to keep initiatives moving, manage a prioritised backlog across multiple stakeholders, and translate data from a wide range of sources (including product usage data) into strategies and meaningful outcomes for employees and the business. Demonstrating KPI/SLA creation and tracking is a strong advantage.
• Excellent stakeholder and people skills — able to handle escalations and user questions independently, conduct your own research, and bring a can-do attitude to finding the right person or solution; demonstrate excellent communication skills in English.

Additional Information

What we can offer you

• Commitment to your development
• Leaders guided by our Leadership Principles
• A culture that welcomes you as the unique person you are
• Inspiration from colleagues, clients, and projects
• The long-term thinking of a foundation-owned company
• Flexible work environment
• Medical and life insurance
• Generous leave entitlement each calendar year
• Opportunities to collaborate with international teams across 35 countries.

Ready to join us?

Please submit your application and CV online. We invite diversity in all its forms and encourage applicants from all groups to apply.

We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume and Ramboll's supportive learning culture can help you grow. So if this role resonates with you but you don't meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team.

Deadline: 30-June-25

Work at the heart of sustainable change with Ramboll

Ramboll is a global architecture, engineering, and consultancy company. As a foundation-owned people company, founded in Denmark, we believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start – and how we work. Our history is rooted in a clear vision of how a responsible company should act and being open and curious is a cornerstone of our culture. Ramboll employs more than 18,000 people globally across 35 countries. Ramboll experts deliver innovative solutions across Buildings, Transport, Water, Environment & Health, Energy, Management Consulting, and Architecture & Landscape. Combining local experience with global knowledge, we help shape the societies of tomorrow.

Equality, Diversity, and Inclusion

Equality, diversity, and inclusion are at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment where everyone is able to flourish and reach their potential. We also know how important it is to achieve the right balance of where, when, and how much you work. At Ramboll, we offer flexibility as part of our positive and inclusive approach to work. We invite applications from candidates of all backgrounds and characteristics. Please let us know if there are any changes we could make to the application process to make it more comfortable for you