Job Description

Payd is a workforce technology company focused on helping hotels and hospitality businesses manage casual and gig workers more efficiently. Our core platform, PaydFlex, is an end-to-end casual worker management and payroll solution designed specifically for industries with large flexible workforces.

PaydFlex replaces manual, paper-based, WhatsApp-driven, and Excel-heavy workflows with a single operational platform. The system helps hotels reduce administrative work, improve payroll accuracy, increase operational visibility, and manage casual labour at scale more efficiently.

What You’ll Be Doing

• Own and manage the PaydFlex product roadmap
• Work directly with hotel operators, HR teams, finance teams, and operations managers to deeply understand workflow pain points
• Translate operational requirements into clear product specifications and user stories
• Prioritise features based on customer impact, business value, and technical feasibility
• Collaborate closely with engineering and design teams throughout the product lifecycle
• Lead sprint planning, backlog grooming, acceptance testing, and release planning
• Analyse product usage, operational metrics, and customer feedback to improve the platform continuously
• Identify opportunities to automate manual workflows using technology and AI
• Ensure new features improve operational efficiency and reduce administrative burden for customers
• Coordinate cross-functional alignment between Product, Engineering, Operations, Sales, and Customer Success

Qualifications

What We’re Looking For

Must-Have

• 5+ years experience in Product Management or Product Owner roles
• Experience working with SaaS, HRTech, FinTech, Payroll, Workforce Management, or Operations platforms
• Strong understanding of user workflows and operational process design
• Experience writing user stories, PRDs, and managing agile development processes
• Strong communication and stakeholder management skills
• Ability to prioritise effectively in a startup environment
• Highly detail-oriented and execution-focused

Nice to Have

• Experience in hospitality, staffing, gig economy, or workforce management industries
• Familiarity with payroll systems, attendance systems, or HR operations
• Experience working with Go, APIs, or technical backend teams
• Exposure to AI-driven workflow automation
• Startup experience

Additional Information

Why Join Payd

• Opportunity to build products solving real workforce problems in Southeast Asia
• High ownership and direct impact on company growth
• Work closely with founders and senior leadership
• Fast-moving environment with room for career growth
• Competitive salary and performance incentives
• Flexible and collaborative culture