Manages the implementation of product management vision and strategy. Manages and leads teams across a range of product management activities including UX (user experience), product management, segmentation and research. Manages the prioritisation and development of the set product's roadmap to deliver value to customers and the business. Manages the scope of product launches to deliver key capabilities on time and on budget. Identifies new products or enhancements to existing products by understanding and analysing user needs, BT Group's current product suite and business requirements of internal functions like sales and delivery. Facilitates partnerships with analytics and engineering teams, and interfaces with cross functional stakeholders e.g. executives, sales, product, marketing, legal, and customer success teams to fulfil the product backlog using Scrum/ Agile methodologies. Coordinates teams in the analysis of customer behaviour, developing metrics and cultivating novel techniques to help customers. Drives the development of comprehensive product requirements to instrument new tracking events, build data tools, pipelines, analytic dashboards and visualisations. Ensures product compliance and awareness with local regulations and inputs where appropriate. Champions, continuously develops and shares with team knowledge on emerging trends and changes in product management. Coaches talent, and manages others, to develop capabilities and ensure performance through upskilling, development and recruitment. Implements ways to improve working processes within the area of product management Technology exposure- ServiceNow or any ITSM and orchestration tools, any monitoring and reporting tools like Sevone, Truesight Will be added advantage